Retail Outlet Manager

IMIKA EMPIRE SDN BHD; Taiping; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Staff discounts on retail products

Performance-based incentives andBonuse

Zusammenfassung

IMIKA EMPIRE SDN BHD is seeking an experienced Retail Outlet Manager for our Seri Manjung store. The role is full-time and on-site, responsible for overseeing all daily store operations, driving sales performance, and delivering an exceptional customer experience.

You will lead the retail team, maintain visual merchandising, monitor sales performance, manage budgets, and ensure adherence to company policies. Fluency in English and Bahasa Malaysia is essential.

Qualifikationen

• Proven experience of at least 3–5 years in retail outlet management or similar supervisory retail roles.
• Strong leadership and team management capabilities.
• Excellent sales acumen with track record of achieving targets.
• In-depth knowledge of retail operations, inventory management and POS systems.

Aufgaben

• Manage daily store operations, including opening/closing procedures and stock control.
• Lead and develop retail team to meet sales targets.
• Maintain visual merchandising standards.
• Analyze sales trends to drive revenue growth.
• Ensure policy and brand guideline compliance.
• Address customer concerns and resolve complaints professionally.
• Recruit, train, and supervise staff with regular performance reviews.
• Control expenses and budgets to maximise profitability while maintaining service quality.
• Maintain accurate sales, inventory, and financial records.
• Execute promotions and events to increase footfall and sales.

Kenntnisse

Leadership

Sales targets

Store operations

Customer service

Budgeting

POS systems

MS Office

Communication

Bilingual: English & BM

Tools

Retail management software

Microsoft Office

Jobbeschreibung

We are seeking an experienced and dynamic Retail Outlet Manager to join IMIKA EMPIRE SDN BHD in Seri Manjung. This is a full-time position based on-site at our retail outlet. As Retail Outlet Manager, you will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring an exceptional customer experience. This role is pivotal to the success of our outlet and directly impacts our business objectives, brand reputation, and financial performance.

Key responsibilities

Manage and oversee all daily store operations, including opening and closing procedures, inventory management, and stock control

Lead, motivate and develop the retail team to achieve sales targets and maintain high performance standards

Implement and maintain visual merchandising standards to create an appealing shopping environment

Monitor and analyze sales performance, identifying trends and implementing strategies to drive revenue growth

Ensure compliance with company policies, procedures and brand guidelines at all times

Manage customer service excellence by addressing customer concerns and resolving complaints professionally

Recruit, train and supervise retail staff, conducting regular performance reviews and staff development

Control expenses and manage budgets to maximize profitability whilst maintaining service quality

Maintain accurate records of sales transactions, inventory levels and financial reports

Execute promotional campaigns and special events to increase customer footfall and sales

About you

Proven experience of at least 3-5 years in retail outlet management or similar supervisory retail roles

Strong leadership and team management capabilities with the ability to motivate and develop staff

Excellent sales acumen with a track record of achieving and exceeding sales targets

In-depth knowledge of retail operations, inventory management and point-of-sale systems

Outstanding customer service skills with a customer-centric approach

Proficiency in financial management, budgeting and cost control

Strong communication and interpersonal skills with the ability to build relationships at all levels

Problem-solving abilities and sound decision-making skills

Proficiency in Microsoft Office and retail management software

Fluency in English and Bahasa Malaysia is essential; additional languages are advantageous

Competitive salary package commensurate with experience

Career progression opportunities within IMIKA EMPIRE SDN BHD

Staff discounts on retail products

Professional development and training programmes

A supportive and collaborative working environment

Performance-based incentives and bonuses

About us

IMIKA EMPIRE SDN BHD is a dynamic retail and consumer products company committed to delivering quality products and exceptional customer experiences. We operate with integrity, innovation and a passion for retail excellence. Our mission is to provide customers with premium products and outstanding service whilst building a positive workplace culture where our team members can thrive and grow. We value our employees and believe in fostering a supportive environment that encourages professional development and success.