Store Analytics & CX Lead - Retail Ops Innovator

Maxis; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Maxis in Malaysia is seeking a Retail Data Analyst to analyse store performance, optimize inventory, and enhance customer experience across our retail network. You will monitor KPIs, compile dashboards, manage stock levels, and drive on-time promotions with cross-functional teams.

The role involves ensuring SOP compliance, collaborating with marketing and operations, and supporting vendor relationships to maintain service standards. Strong Excel and POS system skills are essential for success.

Qualifications

• Retail data analytics and reporting (Intermediate)
• Inventory and stock management (Intermediate)
• Customer Experience (CX) analysis (Intermediate)
• Retail SOP compliance and auditing (Intermediate)
• Stakeholder and vendor management (Beginner)
• Proficiency in Retail POS systems and MS Excel (Experienced)

Responsibilities

• Analyze store performance metrics and prepare weekly dashboards for centre managers.
• Optimize inventory management with weekly stock audits and timely replenishment.
• Enhance customer experience by analysing feedback trends and recommending improvements.
• Ensure operational compliance by auditing SOPs and maintaining cash handling records.

Tools

MS Excel

Retail POS systems

Job description

Maxis in Malaysia is seeking a Retail Data Analyst to analyse store performance, optimize inventory, and enhance customer experience across our retail network. You will monitor KPIs, compile dashboards, manage stock levels, and drive on-time promotions with cross-functional teams.

The role involves ensuring SOP compliance, collaborating with marketing and operations, and supporting vendor relationships to maintain service standards. Strong Excel and POS system skills are essential for success.