Staff Specialist Customer Quality Services/Complaint Management

Infineon Technologies (Malaysia) Sdn Bhd; Malacca City; On-site; MYR 90,000 - 130,000; Full time

Job summary

Infineon Technologies (Malaysia) Sdn Bhd invites a Staff Specialist/Analyst for Customer Quality Engineering. You will coordinate quality tasks for New Product Introduction and customer inquiries, and act as main interface for customer complaints with timely analysis.

Travel up to 25% may be required to support customers and business needs. The role emphasizes building strong customer relationships, supporting audits, and driving continuous improvement across internal teams in a fast-paced

Qualifications

• Degree in Engineering or related field required.
• Experience with failure analysis and field applications is highly desired.
• Knowledge of ISO 9001, IATF/VDA, and QMS preferred.
• Strong communication skills with customers, and ability to present technical information.

Responsibilities

• Coordinate and support quality tasks related to New Product Introduction and customer inquiries.
• Participate in customer audits and support preparation to ensure compliance with industry standards.
• Build and maintain customer relationships through proactive and clear communication.
• Manage Failure Analysis requests, interpret reports, and relay findings to customers.
• Act as the main interface for customer complaints, providing timely analysis and support.
• Collaborate with internal teams to address technical issues and drive continuous improvement.
• Will travel up to 25% of the time to support customer and business needs.

Skills

Customer communication

Problem solving (8D)

Failure analysis

Quality management knowledge

Travel readiness

Stress testing

Mandarin communication

Education

Degree in Engineering or related field

Job description

Staff Specialist Customer Quality Services/Complaint Management

As a Staff Specialist/Analyst in Customer Quality Engineering, you will be joining a collaborative team dedicated to upholding our high standards for innovative electronic solutions. In this fast-paced and dynamic environment, you will play a vital role in ensuring exceptional product reliability and customer satisfaction.

Your Role

Key responsibilities in your new role

• Coordinate and support quality tasks related to New Product Introduction and customer inquiries
• Participate in customer audits and support preparation to ensure compliance with industry standards
• Build and maintain customer relationships through proactive and clear communication
• Manage Failure Analysis requests, interpret reports, and relay findings to customers
• Act as the main interface for customer complaints, providing timely analysis and support
• Collaborate with internal teams to address technical issues and drive continuous improvement
• Willingness to travel up to 25% of the time to support customer and business needs

Your Profile

Qualifications and skills to help you succeed

• Degree in Engineering or related field and understanding of electronic devices (mandatory)
• Knowledge of semiconductor devices, package technologies, and device reliability (mandatory) with Failure analysis and field applications experienced highly desired
• Experience with stress testing and structured problem-solving methods,such as 8D is preferred
• Familiarity with manufacturing engineering concepts, including process control, FMEA, and OCAP is preferred
• Understanding of quality management systems and industry standard, such as ISO 9001, IATF/VDA, and QMS is preferred
• Strong communication skills with experience presenting technical information and supporting customers (mandatory)
• Ability to work effectively under pressure and manage multiple priorities in a dynamic environment (mandatory)
• Ability to communicate in mandarin to support the team based in China/Taiwan

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.