Staff Relations Manager (Japanese Speaking)

Amgen; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Finance & wealth planning

Work–life balance

Career benefits

Job summary

Amgen is seeking a Staff Relations Manager to lead investigations and staff relations for the JAPAC region, with a focus on Japan. The role will support managers and staff, handle confidential matters, and partner with Compliance, Legal, and Learning & Development.

The position reports to the Regional Staff Relations Lead and involves coordinating with local HR partners to address employee relations issues and drive best practices across Amgen Japan and JAPAC.

Qualifications

• Bachelor's degree or above and 5+ years in Investigations/Employee Relations
• Knowledge of employment laws, regulations, and HR business practices
• Excellent written and oral communication and presentation skills
• Ability to learn and apply company policy and regulatory guidelines

Responsibilities

• Conduct investigations in JAPAC, especially Japan, with confidentiality and impartiality
• Draft professional investigation records including plans and summaries
• Report findings to HR, legal partners, and business leaders clearly
• Develop and maintain relationships with Amgen Japan and regional partners
• Provide counsel on performance management, disciplinary actions, and workplace accommodations
• Support training on key HR policies and reporting violations

Skills

Investigations experience

Employment law knowledge

Communication skills

Analytical skills

Cross-cultural collaboration

Staff relations guidance

Education

Bachelor's degree or above

Job description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year.

As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Live

What You Will Do

Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring for a Staff Relations Manager supporting Japan based in Amgen Malaysia or Japan.

Live

What You Will Do

The Staff Relations Manager will be responsible for conducting HR investigations and for providing staff relations guidance and support to managers and staff of Amgen’s Japan Asia-Pacific (“JAPAC”) region, specifically for Japan. In their investigator role, the Staff Relations Manager will conduct investigations into potential violations of HR policies (such as allegations of harassment, discrimination, and retaliation) involving staff based at Amgen Japan. In this role, the Staff Relations Manager will act as a thought partner to managers on a variety of staff relations issues, such as performance management, disciplinary action, and workplace accommodation.

The Staff Relations Manager will report to the Regional Staff Relations Lead. Staff Relations is a specialized HR function that partners closely with managers, Compliance, Legal (in-house and external), and stakeholders in HR to protect Amgen values, investigate potential violations of HR policies, provide practical advice and guidance on coaching staff and managers, and to advise on performance and behaviors management, involuntary terminations, and workplace accommodations.

Main Responsibilities

• Conduct and/or direct thorough, timely, and impartial HR related investigations in countries in the JAPAC region, specifically Japan, involving staff members at all levels of the organization. Maintain confidentiality and sensitivity to all issues and conduct investigations objectively.
• Create professional, well-drafted investigation records, including investigation plans and summaries.
• Report investigation findings to HR colleagues, legal partners, and business leaders in a clear, concise manner.
• Develop and maintain relationships with key partners at Amgen Japan.
• Develop and recommend solutions to managers on a variety of staff relations issues including managing poor performance, documenting and implementing disciplinary action, and managing conflict.
• Partner with the local Human Resources Business Partners in managing and provide counsel on employee relations issues.
• Participate or counsel (as needed) in corrective counseling and termination conversations with staff and managers.
• Maintain positive work environment by responding to staff members' concerns, proactively addressing issues, and advising management team regarding best practices.
• Document all cases and issues in tracking systems in a timely manner. Provide regular updates to site leadership and Staff Relations leadership.
• Assist the Staff Relations Lead to identify and implement continuous improvement opportunities and best practices for internal HR processes.
• Assist the Staff Relations Lead to partner with regional/local HR, Compliance, and Learning & Development to create and deliver training on key HR policies and on reporting suspected violations of policies.

Qualifications

• Bachelor’s degree or above and 5 years of Investigations/Employee Relations experience
• Knowledge of applicable employment laws, regulations, and business practices related to the field of HR
• Excellent written and oral communication and presentation skills
• Demonstrated ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties
• Ability to spot potential HR, Compliance, and Legal issues when presented with complex fact patterns, and to elevate accordingly
• Experience working with unions or in the field of "labor relations"
• Strong analytical, problem solving, collaboration, and project management skills
• Ability to manage multiple cases and projects, and to prioritize effectively - oriented on results
• Demonstrated ability to exercise sound judgment and work independently
• Experience managing difficult conversations and interactions, and conducting non-confrontational interviews
• Experience working across different countries and cultures, with a commitment to educating oneself on cultural norms and varying laws
• Exceptional integrity and demonstrated ability to maintain confidential information
• Given the geographical focus of this role, fluency in Japanese and English (written, spoken, reading, and comprehension) is required to effectively support employee relations in Japan, ensuring culturally and linguistically appropriate communication and execution of HR processes.

Thrive

What You Can Expect Of Us

• Vast opportunities to learn and move up and across our global organization
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.