Employee Relations Manager

AMD; George Town; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

A global technology company is seeking an Employee Relations Manager based in Penang, Malaysia. This role involves managing employee relations investigations, providing strategic guidance on HR matters, and enhancing HR systems. Candidates should possess strong emotional intelligence and communication skills, along with deep ER experience across Southeast Asia. The position also requires a Bachelor’s degree in Human Resources and familiarity with labor laws in the region, offering an opportunity to impact the company's corporate culture positively.

Qualifications

• Proven experience in Employee Relations with knowledge of Southeast Asian labor laws.
• Strong communication and relationship development skills.
• Ability to manage sensitive situations with professionalism and empathy.

Responsibilities

• Manage complex employee relations investigations independently.
• Advise leadership on labor compliance and regulatory changes.
• Collaborate cross-functionally on employee relations matters.

Skills

Emotional Intelligence

Analytical skills

Communication skills

Problem-solving

Adaptability

Education

Bachelor’s degree in Human Resources

Employment Law degree

Tools

ServiceNow

Job description

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

Together, we advance your career.

The Role

AMD's Human Resources team is seeking an Employee Relations Manager—an insightful, adaptable, and technically proficient individual. This crucial role involves direct interactions with employees, managers, Country leaders, conducting complex investigations, managing performance-related cases, misconduct cases, providing strategic direction on ER matters to leaders, consulting managers on handling complex employee situations, interpreting the employment laws of the country. This role is responsible for significantly enhancing our HR systems and workflows. Your efforts will align with legal, industry, and best practices, supporting our commitment to a diverse and inclusive workplace and impacting our corporate culture and operational efficiency.

The Person

We are looking for a dynamic individual who combines deep professional knowledge with a proactive, engaging demeanor. You should excel in both technical and strategic domains, with emotional intelligence and strong communication skills, capable of thriving in a multifaceted environment.

• Emotional Intelligence: Manages sensitive situations with professionalism, confidentiality, and empathy.
• Analytical and Meticulous: Conducts precise investigations and translates complex data into actionable insights.
• Strategically and Technically Savvy: Optimizes HR systems like ServiceNow, enhancing operational efficiency.
• Initiative-taking Communicator: Maintains open communication, keeping stakeholders well-informed.

Key Responsibilities

• Manage complex employee relations investigations with limited supervision, honoring confidentiality, neutrality, fairness, and unbiasedness while following best workplace investigation practices. Handle allegations of discrimination, harassment, retaliation, bullying, misconduct, bias, and other inappropriate behavior across regions including Southeast Asia (Singapore, Malaysia, Japan, Australia) and Japan. Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way. Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable. Partner with legal counsel as needed and follow investigations through resolution. Maintain accurate files, documentation, and follow-up.
• Effectively handle employee relations issues and concerns, minimizing corporate risk and improving employee experience.
• Exhibit strong professional judgment, emotional intelligence, and collaborate across functions and regions, communicating effectively with cross-functional partners in HR, Legal, HR Ops, TA, TR, Govt Relations, and the business.
• Articulate local laws and provide guidance to leadership on labor compliance and regulatory changes. Serve as SPOC to APJ Leadership for strategic ER advice, consult on difficult employee conversations, and support ER conflict resolution.
• Partner and assist the Corporate Investigations team in conducting local employee investigations.
• Collaborate on employee relations matters such as corrective actions including warnings or performance improvement plans.
• Review and enhance policies, evaluating risks; work with legal advisors to ensure compliance with legislation.
• Proactively lead the delivery and deployment of new ER practices and review/redefine existing ones.
• Support all labor compliance activities/audits and state laws.
• Continuously improve by identifying gaps, proposing and implementing changes and innovative solutions. Develop metrics and leverage analytics to track progress of ER programs and create comprehensive review decks for leadership.
• Build and maintain an online repository of knowledge updates and best practices for easy access and retrieval.
• Improve employee experience across all HR lifecycle functions.
• Participate in development and delivery of management training programs designed to advance employee relations skills of people managers. Facilitate training to build ER skills among people managers.
• Assist with ad-hoc employee relations and HR department projects.
• Make suggestions to leaders and HR Business Partners on employee engagement, policy or process improvements based on trends and risks.

Preferred Experience

• Strong ER experience leading investigations and consulting on Southeast Asia Employee Relations matters with extensive knowledge across HR functions focusing on conflict management, harassment, retaliation, performance management, favoritism. Strong knowledge of labor laws and compliance across Southeast Asian countries, Australia, and Japan.
• Exceptional communication, case documentation, report writing skills, executive leadership presentation, and relationship development skills.
• Ability to work through ambiguity, think creatively, be flexible, and roll up sleeves.
• Strong problem-solving and analytical skills with ability to determine root causes and a growth mindset for continual learning.
• Demonstrated ability to assume sole and independent responsibility for projects.
• Highly collaborative, able to work within and across teams globally.
• Experience in a high-growth, fast-paced matrix environment.
• Professional, confident manner, poised and articulate demeanor.
• Ability to work effectively with a wide array of personality types and all job levels.
• Demonstrated history of exemplary ethics and integrity, including ability to handle and maintain confidential information.
• Active commitment to appropriate resolution of all business issues, whether rooted in business problems or compliance concerns.
• Ability to exercise discretion with sensitive employee matters.
• A culture champion, promoting company values to drive decision making.

Academic Credentials

• Bachelor’s degree in Human Resources.
• Employment Law degree an added advantage.
• Degree or certification in Employment Acts, Industrial Relations, Counseling, and Coaching.

Location

Penang, Malaysia

Benefits

Benefits offered are described: AMD benefits at a glance.

Equal Opportunity Employer

AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Recruitment Notice

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.