SSC Director - Finance, IT & Call Centre Leader

GLORY; Kuala Lumpur; Vor Ort; MYR 180.000 - 240.000; Vollzeit

Zusammenfassung

GLORY in Malaysia is seeking a Director of the Shared Service Centre to lead cross‑functional teams across Finance, Information Security, General Services and Call Centre, driving operational excellence and high service standards.

You will coordinate with APAC, Europe and US stakeholders, implement KPIs and SLAs, push process improvements and automation, while ensuring regulatory compliance and strong talent development.

Qualifikationen

• Bachelor’s degree in finance, accounting, business administration, or related field (MBA is a plus).
• Professional certification in Finance (e.g., CPA, ACCA) and/or process certification (e.g., Six Sigma) is advantageous.
• Fluency in English (both written and spoken) is required; knowledge of other languages is an advantage.
• Strong familiarity with local Malaysian regulations as well as global financial practices and standards.

Aufgaben

• Provide overall leadership and direction for the Shared Service Centre (SSC), coordinating across the Finance, Information Security, General Services and Call Centre functions and their function heads.
• Act as the central point of coordination across SSC functions, including resourcing and facilities planning, and as a conduit between the Finance, Information Security and General Services function heads and senior management.
• Develop and implement strategies to ensure operational efficiency, cost‑effectiveness, and high-quality service delivery.
• Ensure alignment with global business goals, working closely with APAC, European and US‑based stakeholders.
• Partner with the Finance Function Head to ensure Finance processes — including accounts payable, accounts receivable, financial reporting, and general ledger activities — meet SSC‑wide service standards.
• Manage Call Centre operations focused on customer support, service quality, and satisfaction.
• Lead continuous improvement initiatives to streamline processes and leverage automation and digital solutions.
• Ensure compliance with local regulations and global company policies in Finance, HR, IT, and customer service operations.
• Support the Finance, Information Security and General Services function heads in developing high‑performing teams through talent management, coaching, and professional development, and build a high‑performing Call Centre team directly.
• Implement key performance indicators (KPIs) and service level agreements (SLAs) to monitor and improve performance.
• Collaborate with IT, HR, and Finance teams to drive system improvements, upgrades, and integration.
• Provide regular reports to senior management on SSC performance, challenges, and improvement initiatives.
• Handle escalations and manage relationships with internal and external stakeholders.

Kenntnisse

Analytical Skills

Leadership & Motivation Skills

Autonomous approach to self-management

Technical Capability

Organisational Skills

Innovative/Change

Communication, Team-working & Interper

Business Awareness

Ausbildung

Bachelor's degree in finance, accounting, business administration

CPA/ACCA certification

English fluency

Jobbeschreibung

GLORY in Malaysia is seeking a Director of the Shared Service Centre to lead cross‑functional teams across Finance, Information Security, General Services and Call Centre, driving operational excellence and high service standards.

You will coordinate with APAC, Europe and US stakeholders, implement KPIs and SLAs, push process improvements and automation, while ensuring regulatory compliance and strong talent development.