SRE: Kubernetes & Cloud Observability

SymphonyAI Industrial, Inc.; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Hybrid Working Model

Access to Latest Technologies and Tool

Job summary

SymphonyAI Industrial, Inc. in Kuala Lumpur seeks a Site Reliability Engineer to ensure reliability, performance, and availability of SaaS solutions. You will work with engineering and customer success teams to manage incidents and drive service improvements, maintaining high standards and client satisfaction.

The role emphasizes cloud and container expertise, strong observability practices with DataDog, Grafana, and PagerDuty, and a focus on automation and security across Azure/AWS environments.

Qualifications

• Hands-on experience with Azure and/or AWS cloud platforms.
• PostgreSQL and Oracle administration and optimization experience.
• Kubernetes and AKS experience for modern SaaS environments.
• IaC experience with Terraform or similar tools.
• Proficiency with observability and incident tools like Grafana, DataDog and PagerDuty.
• Familiarity with ITIL processes, especially Incident, Problem, Change and Service Request Management.
• Experience in Managed Services or SaaS Support environments.

Responsibilities

• Manage and scale Kubernetes environments across multiple clusters.
• Implement and maintain observability for proactive issue detection and high availability.
• Investigate and resolve incidents, problems and service requests within SLAs.
• Participate in blameless post-incident reviews to drive improvements.
• Implement and manage cloud changes following ITIL best practices.
• Utilise DataDog, Grafana and PagerDuty to monitor and respond to degradations.
• Apply security and operational excellence, including infrastructure hardening and patch management.
• Reduce toil with automation and self-service tooling.

Skills

Cloud expertise

Database skills

Containerisation

ITIL familiarity

Managed services experience

Tools

Kubernetes

AKS

Terraform

Grafana

DataDog

PagerDuty

Job description

SymphonyAI Industrial, Inc. in Kuala Lumpur seeks a Site Reliability Engineer to ensure reliability, performance, and availability of SaaS solutions. You will work with engineering and customer success teams to manage incidents and drive service improvements, maintaining high standards and client satisfaction.

The role emphasizes cloud and container expertise, strong observability practices with DataDog, Grafana, and PagerDuty, and a focus on automation and security across Azure/AWS environments.