SRE Lead: Architect Reliability, Observability & Automation

Chubb

Malaysia

On-site

MYR 300,000 - 420,000

Full time

14 days+

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Job summary

Chubb is seeking an experienced Site Reliability Engineering leader in Malaysia to define and drive the reliability strategy across production systems. You will build and scale a high-performing SRE team, champion observability-led engineering, and partner with engineering and leadership to embed reliability into design and delivery.

The role emphasizes reducing toil, implementing SLO/SLI frameworks, and driving automated resilience improvements across the stack.

Qualifications

8+ years’ experience in software engineering, platform reliability, or SRE.

Responsibilities

Define the SRE strategy and multi-year roadmap aligned to business priorities.
Lead and develop the SRE team, including hiring, onboarding, performance management, career development, and succession planning.
Own incident management, including severity classification, escalation, response SLAs, and leadership of major incidents.
Champion blameless postmortems, root cause analysis, and implementation of systemic fixes.
Establish and govern SLOs, SLIs, and error budgets, ensuring reliability targets are aligned to business needs.
Drive resilience engineering, including chaos engineering, GameDays, production readiness reviews, and failure mode analysis.
Reduce toil through automation, improved runbooks, and continuous operational improvement.
Own observability and alerting standards, including monitoring strategy, dashboards, and alert quality.
Partner with engineering, architecture, product, and leadership teams to embed reliability into design and delivery.
Represent the SRE function in senior forums and provide reporting on reliability, risk, and operational performance.