Site Reliability Engineer

SymphonyAI Industrial, Inc.; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Hybrid Working Model

Access to Latest Technologies and Tool

Job summary

SymphonyAI Industrial, Inc. in Kuala Lumpur seeks a Site Reliability Engineer to ensure reliability, performance, and availability of SaaS solutions. You will work with engineering and customer success teams to manage incidents and drive service improvements, maintaining high standards and client satisfaction.

The role emphasizes cloud and container expertise, strong observability practices with DataDog, Grafana, and PagerDuty, and a focus on automation and security across Azure/AWS environments.

Qualifications

• Hands-on experience with Azure and/or AWS cloud platforms.
• PostgreSQL and Oracle administration and optimization experience.
• Kubernetes and AKS experience for modern SaaS environments.
• IaC experience with Terraform or similar tools.
• Proficiency with observability and incident tools like Grafana, DataDog and PagerDuty.
• Familiarity with ITIL processes, especially Incident, Problem, Change and Service Request Management.
• Experience in Managed Services or SaaS Support environments.

Responsibilities

• Manage and scale Kubernetes environments across multiple clusters.
• Implement and maintain observability for proactive issue detection and high availability.
• Investigate and resolve incidents, problems and service requests within SLAs.
• Participate in blameless post-incident reviews to drive improvements.
• Implement and manage cloud changes following ITIL best practices.
• Utilise DataDog, Grafana and PagerDuty to monitor and respond to degradations.
• Apply security and operational excellence, including infrastructure hardening and patch management.
• Reduce toil with automation and self-service tooling.

Skills

Cloud expertise

Database skills

Containerisation

ITIL familiarity

Managed services experience

Tools

Kubernetes

AKS

Terraform

Grafana

DataDog

PagerDuty

Job description

Introduction

Site Reliability Engineer

JOIN US! We seek a Site Reliability Engineer to join our SymphonyAI Financial Services team, based in Kuala Lumpur.

As a key member of the SymphonyAI Financial Services team, you will be responsible for ensuring the reliability, performance, and availability of our SaaS solutions. You will work closely with engineering and customer success teams to provide world-class support, manage incidents, and drive continuous service improvements. Your role will be pivotal in maintaining high service standards and enhancing client satisfaction.

Job Description

What You’ll Do

• Manage and scale Kubernetes environments across multiple clusters.
• Implement and maintain observability across systems for proactive issue detection, ensuring high availability and optimal performance.
• Investigate and resolve incidents, problems, and service requests within agreed SLAs to maintain client service standards.
• Participate in blameless root cause analysis and post-incident reviews for major outages, contributing to service improvement strategies.
• Implement and manage changes to cloud environments following ITIL best practices, ensuring compliance with industry standards.
• Utilise and enhance observability and monitoring tools like DataDog, Grafana, and PagerDuty to identify and respond to service degradations proactively
• Bring in Security and Operational excellence, implement best practices in Infrastructure hardening, improve patching and vulnerability management.
• Reduce toiling through Automation and Self-service tools.

What You’ll Bring

• Cloud Expertise: Hands-on experience with Azure (preferred) and/or AWS cloud platforms.
• Database Skills: Hands-on experience in PostgreSQL and Oracle administration and optimization.
• Containerisation Knowledge: Experience with Kubernetes and Azure Kubernetes Service (AKS).
• Experience managing infrastructure using Terraform or (similar IaC tool).
• Tool Proficiency: Proficiency in observability and incident response tools like Grafana, DataDog and PagerDuty.
• ITIL Familiarity: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Service Request Management.
• Managed Services Experience: Experience working in Managed Services or SaaS Support environments.

About Us

What We Offer

• Competitive Salary and benefits package.
• Flexible Hybrid Working Model to support a healthy work-life balance.
• Collaborative and Inclusive Work Environment that values diversity and teamwork.
• Access to the Latest Technologies and tools to enhance your work and skills.
• A Chance to Make a Tangible Impact on cutting-edge compliance and fraud solutions in the financial services industry.