SR. Sales Associate, KL East

Crocs, Inc.; Kuala Lumpur; On-site; MYR 25,000 - 40,000; Full time

Job summary

Crocs, Inc. in Malaysia (Kuala Lumpur) seeks a retail team member to deliver outstanding customer service and support store operations. You will help customers select products, assist with tiered presentation, and maintain stock and POS workflows.

The role emphasizes teamwork, adaptability in a fast-paced retail environment, and a flexible schedule including weekends and public holidays. Crocs is an Equal Opportunity Employer supporting a diverse workforce.

Qualifications

• Must be 16 years or older.
• Possess at least O Level or above.
• Minimum 3 years of working experience, preferably in retail.
• Fluent in English; proficiency in other language(s) an advantage.
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail POS system.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding service to customers using our CHARM service model.
• Foster an enjoyable team environment and encourage ideas and concerns.
• Learn and assist across departments: consumer service, product knowledge, visual presentation, and stock room.
• Support POS, stock replenishment, pricing, promotions, and loyalty programs; maintain cleanliness.
• Lead by example and collaborate with Store Management to improve KPIs.
• Follow Asset Protection policies: shrink prevention, inventory control, and compliance.

Skills

Customer service

POS system operation

Team collaboration

Retail knowledge

English fluency

Education

O Level or above

Tools

POS system

Microsoft Word

Microsoft Excel

Email

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using ourC.H.A.R.M.service model
• Proactively contributesto creating an enjoyable team environment that fosters the sharing of suggestions,ideasand concerns
• Learn& assistin various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operationssuch asPoint of Sale (POS)system management, stock replenishment, pricing and markdown processes, promotion ofloyalty programs,andmaintainingcleanliness and recovery standards.
• Leads by example andcollaborate withStore Managementto improve personal key performance indicators through sales-driven techniques
• Adhere toCrocs, Inc.Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 16years or older
• Possess at least O Level or above
• Minimum3years of working experience,preferably in retail.
• Fluent in English,proficiencyof other language(s) will be an advantage
• Flexible to work onrotationalshift basis, includingnights,Saturdays,Sundaysand Public Holidays.
• Basic computerproficiencyin Microsoft Word,ExcelandEmailand able tooperateretail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.