Sales Associate, Lalaport

Crocs, Inc.; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a Sales Associate to deliver exceptional customer experiences and support store operations. You will educate customers about products, assist with promotions, and help the team meet goals.

Ideal candidates are 18+, with SPM/O Level or higher, 1–2 years in retail, fluent in English, and able to use a POS system. Flexibility for weekends and public holidays is required. Join a fast-paced, growth-oriented environment with opportunities to develop skills.

Qualifications

• Must be 18 years or older.
• At least SPM/O Level or above.
• 1–2 years of working experience, preferably in retail.
• Fluent in English; proficiency in other languages is an advantage.
• Flexible to work on rotational shifts, including nights, weekends and public holidays.
• Basic computer proficiency and ability to operate a retail POS system.

Responsibilities

• Deliver outstanding service to our consumers using our service model.
• Contribute to a positive team environment with ideas and feedback.
• Learn and assist in multiple store departments including customer service, product knowledge, placement, visuals, and stock.
• Support daily retail operations such as POS, stock replenishment, pricing, promotions, loyalty programs, and store recovery.
• Lead by example and collaborate with Management to improve personal KPIs.
• Adhere to Asset Protection policies including inventory control and compliance.

Skills

Customer service

Retail operations

POS system

Team collaboration

Education

SPM / O Level

Tools

Microsoft Word

Microsoft Excel

Email

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry’s finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail