Specialist, Intermediary Management

QBE ASIA SERVICES SDN. BHD.; Petaling Jaya; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flex and hybrid working options

Work from home policy

Paternity leaves matching with MaternI

Pensions

Medical benefits

LinkedIn Learning access

3 additional days off (Family care)

Job summary

QBE Asia Services SDN. BHD. is seeking an Intermediary Management Specialist to grow a profitable agency portfolio, ensure regulatory compliance, and drive sustainable channel growth in Malaysia.

You will education intermediaries, manage licensing, and lead performance initiatives to enhance profitability. You will balance growth with regulatory responsibilities, maintain strong stakeholder relationships, and support channel recruitment and productivity enhancements across the agency network.

Qualifications

• Experience in agency services and intermediary management.
• Knowledge of regulatory compliance processes.
• Understanding of insurance products and commission structures.
• Strong stakeholder management and communication skills.
• Tertiary qualification or equivalent experience.

Responsibilities

• Develop and manage a profitable agency portfolio.
• Coordinate intermediary recruitment in line with regulatory requirements.
• Support intermediaries in productivity, service and relationships.
• Manage commercial performance of intermediary channels (P&L).
• Monitor results and promote QBE products to grow new business opportunities.

Skills

Intermediary management

Business development

Regulatory compliance

Licensing management

Stakeholder management

Job description

Manage and grow profitable intermediary channels while strengthening regulatory compliance, market capability and customer relationships.

Happy to talk flexible working

The Opportunity

Are you interested in helping intermediary partners grow their businesses while delivering positive customer outcomes?

This role combines intermediary management, business development, regulatory compliance and commercial accountability. You will help strengthen intermediary capability through product education, effective licensing management and performance initiatives that support sustainable growth and profitability.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As an Intermediary Management Specialist, you will manage and develop a profitable agency portfolio within established company guidelines and delegated authorities. You will be responsible for supporting channel growth, maintaining regulatory compliance and helping intermediaries deliver high-quality service to customers.

Your key responsibilities will include:

• Develop and manage a profitable agency portfolio to support sustainable business growth.
• Coordinate intermediary recruitment in line with applicable regulatory requirements.
• Support intermediaries in improving productivity, service, customer relationships and overall channel performance.
• Manage the commercial performance of intermediary channels, including planning, growth initiatives and P&L outcomes.
• Monitor channel results, identify improvement opportunities and promote QBE products to support new business opportunities.
• Promote QBE products proactively and understand commission structures to enhance client relationships and drive business opportunities effectively.

About you

You are a commercially focused professional with experience in agency services, intermediary management or business development. You can balance growth objectives with regulatory responsibilities and build collaborative relationships with internal and external stakeholders.

You will also have:

• Relevant experience in agency services and business development, ideally with exposure to supervisory responsibilities.
• Knowledge of intermediary recruitment, development and regulatory compliance processes.
• An understanding of insurance or financial products and commission arrangements.
• Strong stakeholder management, communication and relationship-building skills.
• Analytical, planning and problem-solving skills, with the ability to manage performance and identify opportunities for improvement.
• A tertiary qualification or an equivalent combination of education and relevant work experience.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Flex and hybrid working options
• Work from home policy
• Paternity leaves matching with maternity leave
• Pensions
• Medical benefits
• Globally, access to online learning via LinkedIn Learning
• On top of annual leaves, 3 additional days off (Family care leaves)
• Study leave
• Wedding leave
• Internal Appreciation program with points to redeem nice merchandize and life experiences

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Qorus Reinvention Awards APAC 2025: Gold winner in the ESG category
• HKB Technology Excellence Awards: Automation - Insurance

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.