Specialist, Business Development, Agency

QBE ASIA SERVICES SDN. BHD.; Johor Bahru; Hybrid; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Flex and hybrid working options

Work from home policy

Paternity leave aligned with maternity

LinkedIn Learning access

Family care leave – 3 extra days

Employee appreciation program

Job summary

QBE Asia Services Sdn. Bhd. is seeking a Specialist, Business Development, Agency in Johor Bahru. This hybrid, full-time role focuses on growing the agency portfolio, driving profitability, and ensuring compliance with company guidelines and regulatory requirements.

You will lead strategy execution, manage agency servicing, and enable channels to deliver superior service while building strong client relationships and a positive NPS. Excellent presentation and leadership are essential.

Qualifications

• At least 7 years' relevant work experience in agency service and business development at supervisory level.
• Proactive, self-motivated and a good team player.
• Customer-oriented with excellent interpersonal and presentation skills.
• Ability to deliver on agreed business targets.
• Proficient in MS Word, Excel and PowerPoint.

Responsibilities

• Drive development and profitability of the agency portfolio while ensuring compliance.
• Manage strategy definition and execution for Agencies – all classes.
• Build and maintain agency relationships and promote company image.
• Underwrite new business and renewals for selected products with timely quotes.
• Monitor performance against sales targets and KPIs including agent development and profitability.
• Ensure compliance with Insurance Authority regulations and internal guidelines.
• Provide administration support to the Distribution Team and engage with internal stakeholders.

Skills

Agency service

Business development

Proactive

Team player

Customer-oriented

Interpersonal skills

Presentation skills

Target delivery

MS Word

MS Excel

MS PowerPoint

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Specialist, Business Development, Agency

Malaysia (Johor Bahru), Hybrid and Full Time

Drive the development and profitability of the agency portfolio while ensuring compliance with company guidelines and delegated authorities.

Happy to talk flexible working

The Opportunity:

Support the growth and management of a profitable agency portfolio by developing strong agency relationships, driving business performance, and ensuring compliance with company guidelines and delegated authority limits.

Your New Role:

Responsible for the strategy definition, strategy execution, agency servicing and business performance of channels i.e. Agencies – all classes.

Enabling our channels i.e. Agencies to provide valuable service and continuously enhance customer relationship.

Build customer loyalty aligned with our QBE value proposition.

This role has P&L responsibility for the channel i.e. Agency, which includes all associated tasks and activities for strategy, growth, profitability, business planning, performance management, people management etc.

Ensure compliance with Insurance Authority’s regulations & requirements.

Support best practice and continuous improvement in relation to training, compliance, and practice management in conjunction with internal stakeholders.

Ensure all personal accreditation levels and compliance requirements are adhered to.

Underwrite new business and renewals for selected product(s), providing quotes in a timely and professional manner in line with agreed service standards.

Support the local compliance requirements.

Establish and develop relationships and promote company image with key clients.

Monitor client and market requirements and client feedback by conducting client calls / visits.

Provide administrative support to the Distribution Team.

Learn about new products and understand commission structures for each product in order to enhance the relationships with clients.

Provide product expertise to intermediaries on the range of products offered.

Monitor and review one’s own performance against individual sales targets.

Key Performance Indicator on Agents development and management - Increase distribution force, Adoption % of digital technology by agents, Agents engagement and performance management including motivate top agents and PIP poor agents, Working with internal stakeholders to maintain service and achieve high NPS.

Key Performance Indicator on Growth & Profitability - GWP and New business % year-on-year growth, Working with underwriting team to achieve targeted NCOR % in Agents, Manage and improve Agents debtors and commission ratio.

About You:

At least 7 years' relevant work experience in agency service and business development at supervisory level.

Pro‑active, self‑motivated and a good team player.

Customer‑oriented with excellent interpersonal and presentation skills.

Ability to deliver on agreed business targets.

Proficient in MS Word, Excel and PowerPoint.

About QBE

What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Excited to share our comprehensive benefits package at QBE!

Flex and hybrid working options and work from home policy

Paternity leaves matching with maternity leave

Globally, access to online learning via LinkedIn Learning

On top of annual leaves, 3 additional days off (Family care leaves)

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth!

#EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Your career at QBE — Let’s make it happen.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

What can I earn as a Business Development Specialist