Executive, New Business & Policy Underwriting - Agency

PAMB Prudential Assurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Prudential plc is seeking an Assistant Underwriter for the Mass Agency channel to support new business and policy underwriting. The role involves assessing and underwriting life, disability, critical illness, accidental and health cases within delegated authority to deliver timely, accurate decisions.

You will coordinate with internal stakeholders and agency partners, maintain service standards, and contribute to customer onboarding while upholding regulatory requirements and quality controls.

Qualifications

• Recent graduate, or 1–3 years of relevant experience in the insurance, life/health, or related industry.
• Knowledge of monitoring individual and team KPIs, workload distribution, and productivity/quality improvement.
• Familiarity with quality assurance in underwriting operations and corrective actions.
• Solid foundational knowledge of life/health products and mass agency underwriting workflow.
• Awareness of governance, risk, and regulatory requirements and escalation practices.

Responsibilities

• Assess and underwrite life, disability (TPD), critical illness, critical illness income, accidental and health cases within delegated authority; refer beyond limits for review.
• Manage and clear underwriting cases accurately within turnaround times and prioritise urgent cases.
• Ensure underwriting decisions, documentation and handling comply with policies, procedures, and regulatory requirements; escalate risks promptly.
• Coordinate with internal stakeholders and agency partners to provide timely case updates and respond to inquiries.
• Track productivity and quality against KPIs and surface recurring issues or gaps for management follow-up.

Skills

Analytical ability

Interpersonal skills

Written communication

Verbal communication

Decision making

Education

Biomedical/Health Science degree

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

JOB SCOPE

The incumbent supports New Business & Policy Underwriting operations for the Agency (Mass) channel by assessing cases within delegated authority and ensuring timely, accurate and compliant underwriting decisions in accordance with the Company’s underwriting guidelines, procedures, regulatory requirements and agreed service standards. This role requires sound technical underwriting knowledge, disciplined case management and effective coordination with internal stakeholders and agency partners to resolve case enquiries and deliver consistent and reliable customer onboarding experience. The Executive contributes to team productivity and quality outcomes by managing assigned workloads efficiently, adhering strictly to service level expectations and escalating risks or exceptions promptly.

KEY RESPONSIBILITIES

Assess and underwrite life, disability (TPD), critical illness, critical illness income, accidental and health insurance cases within delegated authority; refer cases beyond authority limits or outside underwriting guidelines for review and approval. Manage and clear assigned underwriting cases accurately and within agreed turnaround times, with appropriate prioritisation of ageing or urgent cases to meet service standards and SLAs. Ensure underwriting decisions, documentation and case handling comply with PAMB underwriting policies, procedures, regulatory requirements and internal controls; highlight potential risks or breaches to seniors promptly. Coordinate with internal stakeholders and agency partners to provide timely and accurate case updates, respond to enquiries and support resolution of day‑to‑day service matters within agreed service levels. Track individual productivity and quality performance against agreed KPIs and proactively surface recurring issues, trends or operational gaps to the Assistant Manager or Manager for follow‑up. Participate in training, coaching and knowledge‑sharing sessions as assigned, and ensure timely completion of required learning to maintain technical competency and underwriting standards.

QUALIFICATIONS & REQUIREMENTS

Qualifications Bachelor’s degree in Biomedical Science, Biology, Health Science, or a related discipline in human biology or public health.

• Experience Recent graduate, or 1–3 years of relevant experience in the insurance, life/health, or related industry.
• Knowledge Basic understanding of monitoring individual and team KPIs, assisting with workload distribution, and supporting efforts to enhance productivity and quality through on-the-job learning and feedback.
• Familiarity with quality assurance in underwriting operations, including identifying recurring errors, supporting root‑cause analysis, and assisting in implementing corrective or preventive actions as guided by supervisors.
• Solid foundational knowledge of life/health products and the new business and policy underwriting workflow (mass agency), including evidence review, documentation, and consistent application of underwriting guidelines.
• Awareness of governance, risk, and compliance practices in underwriting, including understanding delegated authority limits, regulatory requirements, and knowing when to escalat issues or potential risks to senior staff.
• Demonstrates sound analytical ability, effective interpersonal and written/verbal communication skills, and the confidence to make well‑reasoned decisions within delegated authority.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Find out more at www.prudentialplc.com Follow us on LinkedIn