Specialist, Enterprise Process and Systems Enablement

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Benefits

Flexi hours

Casual attire

Parental leave

Employee discounts

Transit access

Job summary

U Mobile Sdn Bhd is seeking a skilled professional to manage and optimize Lead-to-Cash processes, ensuring efficient workflows and governance. You will translate business needs into system requirements and collaborate with stakeholders to deliver practical improvements.

Focus on process design, documentation, automation, and system configuration, with opportunities to apply AI-enabled solutions and drive UAT and adoption across the organization.

Qualifications

• Experience in BPM, Business Analysis, Process Improvement or Systems Enablement.
• Strong understanding of process design, workflow documentation and requirements gathering.
• Comfortable with system configuration and translating business needs into system solutions.
• Strong analytical, problem-solving and stakeholder management skills.
• Experience in automation, AI, transformation projects or UAT is a plus.

Responsibilities

• Design, improve and document Lead-to-Cash processes, workflows and SOPs.
• Translate business requirements into system requirements and configuration recommendations.
• Identify opportunities for process improvement, automation and AI-enabled solutions.
• Support system enhancements, UAT, change implementation and user adoption.
• Monitor process performance, identify gaps and recommend practical improvements.
• Work closely with business stakeholders, process owners and external consultants to deliver improvements.
• Ensure processes, system configurations and documentation remain aligned and governed.

Skills

BPM

Business Analysis

Process Improvement

Systems Enablement

Automation

AI

Stakeholder Management

UAT

Job description

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us

• Awarded as the Most Preferred Graduate Employers (2022& 2023), Gold Winner for Excellence in Workplace Culture (2021), Bronze Winner in Cross-Generational Workforce Engagement (2024) ,
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

In this role, you will manage and improve Lead-to-Cash business processes, workflows and SOPs. You’ll work closely with stakeholders to translate business requirements into effective process and system solutions. You’ll also support system configuration and ensure the systems are aligned with business operations. The role involves process improvement, governance, documentation and change management.

The Day-To-Day Activities

• Design, improve and document Lead-to-Cash processes, workflows and SOPs.
• Translate business requirements into system requirements and configuration recommendations.
• Identify opportunities for process improvement, automation and AI-enabled solutions.
• Support system enhancements, UAT, change implementation and user adoption.
• Monitor process performance, identify gaps and recommend practical improvements.
• Work closely with business stakeholders, process owners and external consultants to deliver process and system improvements.
• Ensure processes, system configurations and documentation remain aligned and properly governed.

About You

• Experience in Business Process Management, Business Analysis, Process Improvement or Systems Enablement.
• Strong understanding of process design, workflow documentation and requirements gathering.
• Comfortable working with system configuration and translating business needs into system solutions.
• Strong analytical, problem-solving and stakeholder management skills.
• Experience in automation, AI, transformation projects or UAT will be an added advantage.