Lead-to-Cash Process & Systems Enablement Specialist

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Benefits

Flexi hours

Casual attire

Parental leave

Employee discounts

Transit access

Job summary

U Mobile Sdn Bhd is seeking a skilled professional to manage and optimize Lead-to-Cash processes, ensuring efficient workflows and governance. You will translate business needs into system requirements and collaborate with stakeholders to deliver practical improvements.

Focus on process design, documentation, automation, and system configuration, with opportunities to apply AI-enabled solutions and drive UAT and adoption across the organization.

Qualifications

• Experience in BPM, Business Analysis, Process Improvement or Systems Enablement.
• Strong understanding of process design, workflow documentation and requirements gathering.
• Comfortable with system configuration and translating business needs into system solutions.
• Strong analytical, problem-solving and stakeholder management skills.
• Experience in automation, AI, transformation projects or UAT is a plus.

Responsibilities

• Design, improve and document Lead-to-Cash processes, workflows and SOPs.
• Translate business requirements into system requirements and configuration recommendations.
• Identify opportunities for process improvement, automation and AI-enabled solutions.
• Support system enhancements, UAT, change implementation and user adoption.
• Monitor process performance, identify gaps and recommend practical improvements.
• Work closely with business stakeholders, process owners and external consultants to deliver improvements.
• Ensure processes, system configurations and documentation remain aligned and governed.

Skills

BPM

Business Analysis

Process Improvement

Systems Enablement

Automation

AI

Stakeholder Management

UAT

Job description

U Mobile Sdn Bhd is seeking a skilled professional to manage and optimize Lead-to-Cash processes, ensuring efficient workflows and governance. You will translate business needs into system requirements and collaborate with stakeholders to deliver practical improvements.

Focus on process design, documentation, automation, and system configuration, with opportunities to apply AI-enabled solutions and drive UAT and adoption across the organization.