Specialist - EDA

Deutsche Post DHL Group; Petaling Jaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

DHL Group is seeking an immediate, full-time HR Services professional in APAC, based in Petaling Jaya, Malaysia. The role focuses on supporting HR Employee Data Administration/Shared Services to deliver high-quality HR services aligned with budgets and standards.

Ideal candidates have a Bachelor’s degree and around 3 years of experience in an HR Shared Service Centre, along with strong stakeholder relationships and adaptation to change. HR certification is preferred.

Qualifications

• Bachelor’s degree required or equivalent in HR or related field.
• HR certification preferred.

Responsibilities

• Administer HR Employee Data Administration/Shared Services processes following defined standards and timelines.
• Identify and rectify error patterns; escalate complex issues when needed.
• Support team members with recurring errors in HR services.
• Maintain reports and data per standards and guidelines.
• Gather feedback from HR Partners and employees and report to Supervisor.
• Maintain relationships with vendors and HR Business Partners for issue resolution.
• Assist in meeting KPIs and service levels.

Education

Bachelor’s Degree

HR certification

Job description

About DHL Group and HR Services

DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

HR Services at DHL Group – that’s us! We provide cross-divisional HR services through our global network of HR Shared Service Centres in close alignment with the HR function. With professionalism and dedication, we can support you in different HR processes to ensure your business growth.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL Group working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing, and other services.

As part of DHL Group, you will be working with a global network of HR Services colleagues as well as our business units and divisions and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in APAC at Petaling Jaya, Malaysia.

Job Purpose

Support to develop and administer HR Employee Data Administration/Shared Services processes to deliver best in class HR services, products and systems in line with business needs, HR Shared Services plans, service quality standards and budgets.

Your tasks

• Administer assigned Employee Data Administration/Shared Services processes by setting appropriate delivery / quality standards and timelines.
• Check for patterns of errors/ repetitive issues and rectify the same, else escape complex issues for resolution.
• Support other team members on recurring errors and issues related to specific assigned HR service.
• Maintain reports and data related to assigned HR service as per standards and guidelines.
• Gather inputs and feedback from HR Partners and employees on HR services rendered or needed and share with Supervisor.
• Maintain an effective relationship with vendors and HR Business Partners to assist in issue resolution.
• Support in meeting KPIs and service levels.

Your profile

Education Level

• Bachelor’s Degree
• HR certification preferred

Experience Level

• Possess approximately 3 years of experience in similar field, preferably in an HR Shared Service Centre.
• Exposure to relevant key aspects of HR processes.
• Business understanding.
• Able to handle high volume of work and adapt to changes.
• Proven experience of building and maintaining relationships.

We offer

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.