Specialist, Customer Care

DKSH; Johor; On-site; MYR 28,000 - 45,000; Full time

Job summary

DKSH Malaysia is seeking an entry-level Specialist, Customer Care to support digital order management and customer service excellence. You will process orders via SAP, coordinate with warehouse teams, and maintain data integrity to ensure timely delivery of healthcare products.

Ideal candidates are diploma holders with strong communication skills, a proactive mindset, and a willingness to learn in a fast-paced environment. Office-based role with standard five-day hours.

Qualifications

• Requires a diploma; no prior experience required.
• Good aptitude for using multiple software applications and digital tools.
• Strong communication and professional manner under pressure.
• Proactive, ownership-driven problem solving.

Responsibilities

• Process healthcare orders using SAP and automation tools accurately and quickly.
• Coordinate with warehouse and logistics to ensure on-time fulfilment.
• Maintain high data quality and traceability for compliance.
• Handle customer queries across email, phone, and portals; provide solutions.
• Identify improvement opportunities to boost efficiency and service quality.
• Escalate urgent cases to ensure seamless customer experience.

Skills

Strong communication

Proactive problem solving

Willingness to learn

Education

Diploma in any discipline

Job description

About The Role

The Specialist, Customer Care is at the heart of DKSH's healthcare distribution operations, ensuring that orders are processed accurately and efficiently to support the timely delivery of life-saving products to customers. Based at 47 Jalan Buroh with two-way company transport provided from Jurong East, Choa Chu Kang, and Serangoon MRT stations, this five-day office-hours role within the Client & Customer Service function is an excellent entry point for candidates eager to grow their career in digital order management and customer care excellence.

What You Will Deliver

• Leverage SAP and automation platforms to process healthcare orders with speed and precision, ensuring every transaction is completed accurately and on time
• Coordinate with warehouse and logistics teams to confirm timely and accurate order fulfilment across the supply chain
• Maintain high-quality documentation and data integrity standards to support traceability and compliance within the healthcare industry
• Engage with customers across multiple channels including email, phone, and digital portals to resolve queries and deliver effective, solutions-focused supportIdentify and recommend process improvements that enhance operational efficiency and service quality
• Collaborate with internal stakeholders to resolve complex cases and proactively escalat? urgent matters to ensure a seamless customer experience
• Administrative duties and coordination tasks as required

What You Bring

• Diploma in any discipline
• No prior experience required; this role is open to entry-level candidates with a willingness to learn
• Comfortable navigating multiple software applications and digital tools simultaneously
• Strong communication skills with the ability to explain information clearly and maintain a professional and composed manner under pressure
• Proactive problem-solving mindset with a sense of ownership in identifying and resolving challenges

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client & Customer Service.