Specialist, Business Planning and Enablement

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

TNG Digital Sdn Bhd in Kuala Lumpur is seeking a Specialist, Business Planning and Enablement to drive product initiatives and optimise the acquiring capabilities for user-initiated card reloads within the TNGD ecosystem.

You will work with product, tech, risk, finance and compliance to build business cases, incubate projects and nurture partnerships, with a focus on revenue growth and cost efficiency across funding management use cases.

Qualifications

• Bachelor’s degree in business or related field.
• 5-7 years proven fintech business/product development experience.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational and reporting abilities.

Responsibilities

• Manage day-to-day performance and operations of acquiring for card reloads.
• Monitor transaction volumes, approval rates, costs, revenue and KPIs.
• Coordinate with acquiring partners, payment networks and internal stakeholders.
• Support initiatives to optimise acquiring costs, pricing and transaction economics.
• Work with product, technology, risk, finance, compliance and operations on enhancements.
• Prepare regular performance reports and management updates.

Skills

Stakeholder management

Data analysis

Communication skills

Project management

Education

Bachelor’s degree in business or related field

Job description

Specialist, Business Planning and Enablement##### Contact usLoginBack# Specialist, *Business Planning and Enablement*NEWKuala Lumpur, MalaysiaPermanent#### Duties & Responsibilities* Job Role* As a Specialist, you will play a crucial role in driving product initiatives. Manage and optimise TNGD’s acquiring capabilities for user-initiated card reloads within the TNGD ecosystem. The role focuses on day-to-day performance management, partner coordination, cost optimisation and continuous improvement of the existing user acquiring proposition.* You will also be responsible for managing the entire process, from project incubation, building relationships with future potential partners, manage existing partners, building business case to spearheading implementation working alongside key stakeholders such as product, tech etc. Product focus will be on implementing use cases in funding management related field that brings new line of revenue and/or optimized operating cost within the organization.* Key Scopes:* Manage the day-to-day performance and operations of acquiring for TNGD card reloads, covering transactions initiated by users within the TNGD ecosystem.o Monitor transaction volumes, approval rates, acquiring costs, revenue and other key performance indicators.o Analyse transaction and operational data to identify trends, issues and opportunities for optimisation.o Coordinate with acquiring partners, payment networks and internal stakeholders to resolve transaction and operational issues.o Support initiatives to optimise acquiring costs, pricing and overall transaction economics.o Work with Product, Technology, Risk, Finance, Compliance and Operations teams on enhancements to the existing user acquiring setup.o Support the implementation and testing of changes to acquiring capabilities, processes and payment flows.o Prepare regular performance reports and management updates on user acquiring performance.o Monitor market and payment ecosystem developments and assess potential impact on TNGD’s user acquiring proposition.o Maintain relevant processes, documentation and operational controls for the user acquiring business.o Support business cases and analysis for initiatives that improve user experience, transaction success rates and acquiring economics.Building Business Requirements:* Develop and execute a strategic business development plan to identify new opportunities; bringing in a new line of revenue or cost saving initiatives.o Build and nurture relationships with key decision-makers in these organizations.o Manage the entire business cycle, from building business cases to daily operational task required in maintaining the existing/new partner.o Responsible in growing product numbers – revenue or cost saving, by working alongside with product marketing to drive product communication plan and campaigns.o Develop the playbook for the portfolio handled be it an existing product or new product to be ventured into.Managing Stakeholders:* Work closely with the product team and technology team to understand partner requirements and facilitate product funnel conversion.o Able to present and communicate to senior management and C levels on project/product status updates.o Managed project into separate working streams from Project Steering Committee, Project Working Committee to Sub streams identified to be critical to the project deliverables.* Reporting and Data Analysis:* Manage portfolio of top to bottom revenue to cost line item tied to the product.o Maintain accurate and up-to-date records of all numbers/metrices.o Responsible in managing monthly/ daily or adhoc reports detailing key metrics and performance indicators.o Use data insights to make improvements in the onboarding process and client management.Scheme Management* Lead and oversee all scheme-related initiatives across Visa, Mastercard, and MyDebit.- Drive exploration and evaluation of new initiatives aimed at:i. Enhancing security measures.ii. Reducing operational costs.iii. Increasing adoption and usage within the TNGD ecosystem.- Manage both new product developments and campaign funding opportunities to strengthen scheme partnerships.- Act as the primary liaison with key scheme Visa, Master and MyDebit.- Ensure strategic alignment with scheme partners and maintain clear, consistent communication of TNGD’s objectives and initiatives.Portfolio Insights* Monitor and track key funding metrics to identify:i. Usage trends.ii. Emerging risks, threats, or declines in performance.- Maintain a healthy and profitable reload mix, balancing costs incurred through acquirers and DuitNow channels.- Conduct trend analysis to understand the impact of major events or campaigns on reload mix, cost structures, and revenue outcomes.- Double down on providing actionable insights to management for optimizing portfolio performance and ensuring sustainable growth.Driving Reload Usage Behaviour and Product Communication.* Develop and implement a comprehensive communication and campaign strategy to promote green reload channels.- Design communication plans targeting both end-users and corporate partners, covering all funding channels including Reload Pin and Direct Credit.- Execute and monitor campaigns with robust analytics, covering:i. General performance statistics.ii. Detailed demographic breakdowns for deeper insights into user behavior.- Continuously refine strategies to maximize reload efficiency, reduce costs, and drive higher user engagement.#### Requirements* Bachelor’s degree in business, or a related field.* Proven experience of 5-7 years in business/product development, particularly in the fintech space.* Excellent interpersonal and communication skills.* Ability to work independently and as part of a team.* Detail-oriented with strong organizational and reporting abilities.Apply Now