Specialist, AI & Automation Developer

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Benefits offered by this job

Medical, dental, optical, and life/amp

Flexi working hours

Staff device subsidies

Smart casual attire

Parental leave

Job summary

U Mobile Sdn Bhd in Kuala Lumpur seeks a professional to bridge business needs and technical execution through workflow discovery, scoping, and recommending automation solutions—from manual to AI-driven—and by building configurations or documentation for seamless handoff to technical teams.

The ideal candidate has 2–4 years of experience, with at least 1 year in AI or automation, strong communication, and familiarity with REST APIs, webhooks, WABA concepts, and low-code platforms.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• 2–4 years of work experience with at least 1 year hands-on AI or automation building — LLM APIs, AI agent configuration, or similar.
• Experience with requirements gathering or process mapping is preferred or mandatory for candidate with background in business analysis, product, operations, or consulting.
• Great communication skills and ability to work directly with cross-functional and non-technical stakeholders.

Responsibilities

• Bridge business needs and technical execution by conducting workflow discovery and scoping.
• Recommend appropriate automation solutions, from manual to AI-driven, and work with the Senior role.
• Build configurations or documentation that hand off to technical teams.
• Document discovery findings and build decisions clearly for Tech to pick up without rebuild.

Skills

Communication

Cross-functional collaboration

AI/Automation experience

Stakeholder interviewing

Low-code platforms

Education

Bachelor's degree in Computer Science, Information Systems, Engineering

Tools

REST APIs

Webhooks

WABA concepts

Low-code platform

Job description

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

This role bridges business needs and technical execution by conducting workflow discovery, scoping and recommending appropriate automation solutions (ranging from manual to AI-driven), and building configurations or documentation that seamlessly hand off to technical teams.

The Day-To-Day Activities

• Runs discovery on smaller-scope or well-bounded workstreams directly with the relevant business owner.
• Builds and configures AI-driven automation — AI agent cofiguration, LLM-based workflow steps, low-code orchestration.
• Map out what's actually needed before building anything, documenting what's feasible and what isnt.
• Recommends the right treatment for each initiaitve (automate / AI-assist / manual) ,work closely with the Senior role, reviewing before commitment on anything ambiguous or cross-functional
• Documents both discovery findings and build decisions clearly enough that that Tech could pick it up without a rebuild

About You

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• 2–4 years of work experience, including at least 1 year hands-on with AI or automation building — LLM APIs, AI agent configuration, or similar.
• Preferred but mandatory for candidate with experience with requirements-gathering or process mapping (ie.background in business analysis, product, operations, or consulting all count) comfortable running a stakeholder conversation without a script.
• Great communication skills and able to work directly with cross-functional and non-technical stakeholders.
• Working knowledge of REST APIs, webhooks, WABA concepts, and comfort with at least one low-code platform.