Spa Receptionist: Elevate Guest Experience & Reservations

Hyatt Hotels Corporation; Kampung Malaysia Tambahan; Sur place; MYR 26 000 - 35 000; Plein temps

Résumé du poste

Hyatt Kuala Lumpur is seeking a Spa Receptionist to deliver an excellent guest experience in our Spa & Fitness Centre. You will manage spa reservations, welcome guests, and assist therapists while promoting treatments and retail products.

This full-time, local role is open to Malaysian citizens or permanent residents. Fresh graduates are welcome; strong communication, sales skills, and professional appearance are valued as you help ensure smooth day-to-day spa operations.

Qualifications

• Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
• Fresh graduates are welcome to apply. Previous experience in hospitality, customer service, front office, wellness, or spa operations would be an advantage.
• Good knowledge of spa operations, reservations handling, and guest service standards are preferred.
• Strong sales and upselling skills with the ability to promote spa treatments, retail products, and memberships.
• Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, strong organizational and time management abilities.

Responsabilités

• Provide excellent and consistent level of service to guests.
• Manage spa reservations and book appointments.
• Welcome and assist guests; coordinate therapist schedules.
• Promote spa treatments and retail products; upsell memberships.
• Ensure smooth day-to-day operation of the Spa & Fitness Centre.

Connaissances

Communication skills

Interpersonal skills

Sales Upselling

Customer service

Outils

Reservations system

Description du poste

Hyatt Kuala Lumpur is seeking a Spa Receptionist to deliver an excellent guest experience in our Spa & Fitness Centre. You will manage spa reservations, welcome guests, and assist therapists while promoting treatments and retail products.

This full-time, local role is open to Malaysian citizens or permanent residents. Fresh graduates are welcome; strong communication, sales skills, and professional appearance are valued as you help ensure smooth day-to-day spa operations.