Spa Therapist (Pre-Opening) - Conrad Kuala Lumpur

Hilton; Kuala Lumpur; Sur place; MYR 36 000 - 60 000; Plein temps

Résumé du poste

Hilton Kuala Lumpur seeks a Spa Therapist to deliver professional body and face therapies to guests, maintaining Hilton standards and delivering a warm guest experience.

You will join the Spa & Fitness team, up-sell treatments and products, manage inventory, maintain cleanliness, and ensure guest satisfaction across all spa services.

Qualifications

• Must have excellent communication and guest-facing skills.
• Minimum 2 years of experience in spa/treatment delivery or equivalent.
• Able to work long hours and under pressure during busy periods.
• Able to speak additional languages is a plus.

Responsabilités

• Adhere to customer-first service and promptly attend to guests' needs.
• Communicate effectively with guests and colleagues.
• Maintain cleanliness and inventory of spa areas and product stocks.
• Upsell treatments and spa products to guests.
• Ensure all spa areas conform to Hilton standards; greet guests warmly.
• Provide professional service and respond to guest feedback.

Connaissances

Communication skills

Upselling skills

Product knowledge

Formation

High School diploma

Beauty school certification

Description du poste

Job Description

The Spa Therapist administers professional treatments such as body therapy, face therapy to guests. The role possesses excellent communication skills and up sells treatment and products with strong treatment and product knowledge.

Job Description

The Spa Therapist administers professional treatments such as body therapy, face therapy to guests. The role possesses excellent communication skills and up sells treatment and products with strong treatment and product knowledge.

Responsibilities

As the Therapist, you will be responsible for performing the following tasks to the highest standards:

• Adhere to the customer-first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
• Greet all guests with a warm, friendly and sincere smile.
• Communicate with guests to understand their feedback and provide professional service to them.
• Able to understand guests’ requests and communicate with superiors promptly.
• Adhere to Hilton service standards and service quality reviews.
• Assist in department training for new employees.
• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
• Maintain a high level of cleanliness in the work area.
• Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory.
• Receive products when they arrive.
• Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
• Maximize the use of massage rooms, cleaning the rooms and used towels after each massage.
• Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation.
• Perform any other reasonable duties as assigned.

Qualifications

A Therapist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• High School graduate / recognized beauty school or institution certified.
• Minimum 2 years of experience or equivalent combination of education and experience.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• Must be physically fit and able to work long hours.
• Possess basic knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness department.
• Able to speak other language, would be an advantage.