Spa Therapist

Iconic Marjorie Hotel, a Tribute Portfolio; Bayan Lepas; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Wellness initiatives

Training opportunities

Health benefits

Inclusive workplace

Job summary

Iconic Marjorie Hotel, a Tribute Portfolio, in Bayan Lepas, Penang, is seeking a Spa Therapist to join our luxury wellness team. You will deliver a range of spa treatments and ensure guests enjoy exceptional experiences during their stay.

The role requires professional spa certification or diploma and 2–3 years’ experience with knowledge of multiple massage modalities, facial treatments, and anatomy. Fluency in English is essential; other languages are a plus.

Qualifications

• Professional certification or diploma in massage therapy, spa therapy, aesthetics or related wellness discipline.
• Minimum of 2–3 years' experience as a Spa Therapist or similar role within a luxury hotel, resort or spa environment.
• Advanced knowledge of various massage techniques (Swedish, deep tissue, Thai, aromatherapy).
• Proficiency in facial treatments, body scrubs, wraps and other spa services.
• Strong understanding of anatomy and contraindications for spa treatments.
• Excellent communication and interpersonal skills with guests.
• Fluent English; additional languages such as Mandarin or Malay are advantageous.

Responsibilities

• Provide a range of therapeutic spa treatments including massage, body treatments and facials.
• Conduct thorough consultations with guests to understand their needs and health concerns before recommending treatments.
• Maintain cleanliness and hygiene standards within the spa facilities and treatment rooms.
• Prepare treatment rooms and gather supplies before each guest appointment.
• Deliver personalised service and ensure guest comfort during treatments.
• Follow hotel policies, safety protocols and infection control procedures.
• Maintain detailed records of guest treatments and preferences.
• Coordinate with spa management and colleagues to align schedules.

Skills

Massage techniques

Spa therapy knowledge

Facial treatments

Anatomy knowledge

Communication skills

Customer service

English fluency

Teamwork

Punctuality

Education

Diploma in Spa Therapy

Job description

About the role

We are seeking a talented and dedicated Spa Therapist to join our esteemed wellness team at Iconic Marjorie Hotel, a Tribute Portfolio. This is a full-time position based in Bayan Lepas, Penang. As a Spa Therapist, you will play a vital role in delivering exceptional spa and wellness experiences to our discerning guests, contributing to their relaxation, rejuvenation and overall wellbeing during their stay with us. Your expertise and personalised service will be instrumental in maintaining our reputation for world-class hospitality and creating memorable moments for our guests.

What you'll be doing

Provide a range of therapeutic spa treatments including massage, body treatments and facials to guests, ensuring the highest standards of quality and professionalism

Conduct thorough consultations with guests to understand their needs, preferences and any health concerns before recommending appropriate treatments

Maintain exceptional cleanliness and hygiene standards within the spa facilities, treatment rooms and all equipment used during services

Prepare treatment rooms and gather necessary supplies and products before each guest appointment

Deliver personalised and attentive service throughout each treatment, ensuring guest comfort and satisfaction at all times

Follow all hotel policies, safety protocols and infection control procedures consistently

Maintain detailed records of guest treatments, preferences and feedback to ensure continuity of care

Communicate effectively with spa management and colleagues to coordinate schedules and share information about guest requirements

Suggest additional spa services and retail products to enhance the guest experience and contribute to revenue objectives

Stay updated on spa treatment techniques, wellness trends and new products through ongoing professional development

What we're looking for

Professional certification or diploma in massage therapy, spa therapy, aesthetics or related wellness discipline

Minimum of 2-3 years' experience as a Spa Therapist or similar role within a luxury hotel, resort or spa environment

Advanced knowledge of various massage techniques, including Swedish, deep tissue, Thai, aromatherapy and other therapeutic modalities

Proficiency in facial treatments, body scrubs, wraps and other spa services

Strong understanding of anatomy, physiology and contra-indications for spa treatments

Excellent communication and interpersonal skills with the ability to listen attentively to guest needs and build rapport

Physical stamina and manual dexterity to perform treatments safely and effectively

Fluency in English; knowledge of additional languages such as Mandarin or Malay is advantageous

Professional appearance and commitment to maintaining high standards of personal grooming and hygiene

Customer service excellence mindset with a genuine passion for delivering exceptional guest experiences

Reliability, punctuality and a positive, collaborative approach to working within a team environment

What we offer

At Iconic Marjorie Hotel, a Tribute Portfolio, we are committed to nurturing a workplace where our team members thrive professionally and personally. We offer competitive remuneration commensurate with experience and qualifications. Our comprehensive benefits package includes access to wellness and health initiatives, ongoing training and professional development opportunities to enhance your spa therapy skills and advance your career within our organisation. We provide a supportive and inclusive work environment where your contributions are valued and recognised.

About us

Iconic Marjorie Hotel, a Tribute Portfolio, is a luxury hospitality establishment located in the picturesque coastal setting of Bayan Lepas, Penang. As part of the prestigious Marriott Bonvoy Tribute Portfolio collection, we are dedicated to delivering authentic, locally-inspired luxury experiences that celebrate the unique character and heritage of our destination. We pride ourselves on creating a workplace culture that values integrity, excellence, teamwork and genuine care for our guests and employees. Our spa and wellness facilities represent a cornerstone of our offering, providing guests with transformative treatments and holistic wellness experiences that complement their stay with us.