Spa Concierge: Guest Experience & Reservations Pro

1GXR6; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

Marriott International, including the W Hotels brand, seeks a service-minded hotel associate in Kuala Lumpur to manage spa/salon reservations, greet guests, and promote services. You will check-in guests, confirm names, answer questions, and coordinate with supervisors to resolve scheduling issues while maintaining professional appearance and privacy.

The role emphasizes accuracy in payments, balancing receipts, and logging transactions, along with following all policies and ensuring a positive

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: Less than 1 year.

Responsibilities

• Schedule services for spa/salon reservations and call guests to confirm.
• Answer questions about available services and update the reservations list throughout the day.
• Check in guests for appointments and provide general spa orientation on arrival.
• Promote and sell spa/salon services and handle payments and tips as needed.
• Balance, scan, and drop receipts with Accounting; report accidents or unsafe conditions as required.

Education

High school diploma or GED

Job description

Marriott International, including the W Hotels brand, seeks a service-minded hotel associate in Kuala Lumpur to manage spa/salon reservations, greet guests, and promote services. You will check-in guests, confirm names, answer questions, and coordinate with supervisors to resolve scheduling issues while maintaining professional appearance and privacy.

The role emphasizes accuracy in payments, balancing receipts, and logging transactions, along with following all policies and ensuring a positive