Head Concierge & Guest Experience Manager

Westin Hotels & Resorts; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Benefits offered by this job

Supportive work environment

Opportunities for well-being

Career development

Diverse team culture

Job summary

Westin Hotels & Resorts in Kuala Lumpur is seeking a dedicated individual to support all aspects of Concierge functions, enhancing guest experiences. The role includes managing the concierge team and ensuring exceptional service delivery by addressing guests' needs and requests effectively.

The ideal candidate will have two years of experience in guest services and understand cultural differences to provide tailored experiences.

Qualifications

• 2 years experience in guest services or related area required.
• High school diploma or GED; or 2-year degree in Hotel Management.
• Must have understanding of guest's specific needs and cultural differences.

Responsibilities

• Coordinate daily operations to meet customer expectations.
• Support concierge team to enhance guest satisfaction.
• Respond to guest problems and complaints effectively.
• Provide warm welcome and anticipate guest needs.

Skills

Guest services

Coordination

Customer service

Problem-solving

Communication

Education

High school diploma or GED

2-year degree in Hospitality

Job description

Westin Hotels & Resorts in Kuala Lumpur is seeking a dedicated individual to support all aspects of Concierge functions, enhancing guest experiences. The role includes managing the concierge team and ensuring exceptional service delivery by addressing guests' needs and requests effectively.

The ideal candidate will have two years of experience in guest services and understand cultural differences to provide tailored experiences.