Spa Receptionist: Guest Experience & Concierge

Hilton; Kuah; On-site; MYR 20,000 - 29,000; Full time

Job summary

Hilton in Malaysia invites you to join as a Spa Receptionist, the first point of contact for guests visiting the spa. You will coordinate with therapists and maintain a welcoming reception area to ensure smooth operations.

The role emphasizes guest satisfaction, professional English communication, flexible scheduling including weekends and holidays, and a keen eye for detail to uphold Hilton's high hospitality standards.

Qualifications

• Experience in receptionist or customer service, preferably in a spa, wellness, or hospitality environment.
• Excellent communication and interpersonal skills with a focus on guest satisfaction.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including weekends, and holidays.
• Strong organizational skills and attention to detail.
• Basic knowledge of spa services, treatments, and wellness practices is preferred.

Responsibilities

• Welcome and assist guests: Greet all guests entering the spa/salon and assist with check-in and registration procedures
• Support guest scheduling: Answer phones and emails, manage reservations, handle guest inquiries, and relay information to appropriate team members as needed
• Provide administrative support: Perform office duties such as data entry, filing, processing mail, taking notes, typing correspondence, and assisting spa managers with general administrative tasks
• Problem Solving & Guest Relations: Addresses guest concerns or complaints promptly, offering solutions to ensure a positive and satisfying spa experience.
• Spa Ambiance & Cleanliness: Maintaining a clean, organized, and tranquil spa reception area reflects the hotel’s high standards and ensures guest comfort.
• Promotions & Upselling: Promotes spa treatments, packages, and retail products and upselling services to maximize guest satisfaction and revenue.

Skills

Customer service

Communication

English proficiency

Flexibility

Organization

Spa knowledge

Job description

Hilton in Malaysia invites you to join as a Spa Receptionist, the first point of contact for guests visiting the spa. You will coordinate with therapists and maintain a welcoming reception area to ensure smooth operations.

The role emphasizes guest satisfaction, professional English communication, flexible scheduling including weekends and holidays, and a keen eye for detail to uphold Hilton's high hospitality standards.