Sorting Centre Operations Lead - SLA & KPI Champion

Shopee; Kampung Malaysia Tambahan; On-site; MYR 25,000 - 33,000; Full time

Job summary

Shopee is hiring a Sorting Centre Operations Lead in Malaysia. You will oversee daily receiving, sorting, and outbound activities, and drive scheduling, staffing, and workflow to meet KPIs.

You will coordinate with manpower providers and internal teams to ensure SLAs are met and drive efficiency through coaching and data-driven improvements. The role requires leading cross-functional collaboration, with a focus on reducing bottlenecks and improving processes.

Qualifications

• Proven leadership and teamwork skills.
• Familiarity with Warehouse Management Systems (WMS).
• Experience in warehouse operations preferred.
• Ability to coordinate with multiple stakeholders across departments.

Responsibilities

• Oversee daily sorting centre operations (receiving, sorting, outbound).
• Plan and manage scheduling, staffing, and workflow to meet KPIs.
• Coordinate with manpower provider and internal teams.
• Ensure SLAs are met through effective management and coaching.
• Generate daily data reports and identify process improvements.

Skills

Leadership

WMS

Warehouse ops

Team coordination

Education

SPM or Diploma

Job description

Shopee is hiring a Sorting Centre Operations Lead in Malaysia. You will oversee daily receiving, sorting, and outbound activities, and drive scheduling, staffing, and workflow to meet KPIs.

You will coordinate with manpower providers and internal teams to ensure SLAs are met and drive efficiency through coaching and data-driven improvements. The role requires leading cross-functional collaboration, with a focus on reducing bottlenecks and improving processes.