SaaS Product Support Associate (L1)

WhatsApp Team Inbox; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Job summary

WhatsApp Team Inbox in Kuala Lumpur is hiring a Product Support Associate – L1 Support to assist customers with technical issues related to our products. This role is vital in establishing a reputation for excellent customer support across all sales and post-sales procedures.

The ideal candidate will have 2–4 years of experience in customer or technical support, with strong communication skills in English and preferably Bahasa Indonesia.

Qualifications

• Minimum of 2–4 years of experience in Product Support, Customer Support, or similar roles.
• Strong technical skills including API queries and integrations.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Provide effective customer support by troubleshooting issues and resolving problems.
• Respond to inquiries via phone, email, and chat professionally.
• Collaborate with technical teams to ensure timely resolution of issues.

Skills

Technical support skills

Excellent verbal and written communication skills

Problem-solving skills

Knowledge of API queries and integrations

Education

2–4 years in Product Support or similar

Tools

Help desk software

Remote support tools

CRM systems

Job description

WhatsApp Team Inbox in Kuala Lumpur is hiring a Product Support Associate – L1 Support to assist customers with technical issues related to our products. This role is vital in establishing a reputation for excellent customer support across all sales and post-sales procedures.

The ideal candidate will have 2–4 years of experience in customer or technical support, with strong communication skills in English and preferably Bahasa Indonesia.