Software Quality Assurance (QA) Engineer

Accordia Global Sdn Bhd; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Dynamic work environment

Attractive remuneration

Career growth opportunities

MSC Status company

Job summary

Accordia Global Sdn Bhd is seeking a detail-oriented Software Quality Assurance Engineer to ensure quality, reliability, and usability of customer-experience software. You will test integrated web, API, and AI-enabled workflows used by customer-service teams, covering full QA lifecycle from requirements to release validation.

The role involves manual and automated testing, collaboration with product and development teams, and creating clear test scenarios and documentation.

Qualifications

• Diploma or degree in Computer Science, Information Technology or related field.
• 1–2 years hands-on software QA experience with web apps and APIs.
• Knowledge of functional, regression, integration and end-to-end testing.
• Experience testing REST APIs using Postman and token authentication.
• Basic SQL and Git knowledge; familiarity with bug-tracking tools.

Responsibilities

• Understand features with product and development teams to define tests.
• Create and maintain clear test cases, data and documentation.
• Perform manual functional, regression, integration, UI and end-to-end testing.
• Test web apps, REST APIs and omnichannel workflows and external integrations.
• Identify and document defects with steps, expected/actual results, severity and evidence.
• Retest defects and perform regression testing before release.
• Assist with automated tests using Playwright, Cypress or Selenium.

Skills

QA testing

REST API testing

SQL basics

Git basics

Bug tracking tools

Education

Diploma/degree in CS or IT

Tools

Playwright

Cypress

Selenium

Postman

Job description

Software Quality Assurance (QA) Engineer

We are looking for a detail-oriented QA Engineer to help ensure the quality, reliability, security and usability of our customer-experience software. You will test integrated web, API, communication and AI-enabled workflows used by customer-service teams. This is a hands-on role covering the full quality lifecycle, from understanding requirements and designing test scenarios to release validation, defect investigation and production-quality analysis. The successful candidate should be comfortable testing integrated systems rather than isolated web pages. Customer journeys may move between voice and digital channels, automated and human assistance, case management and external business systems.

Key responsibilities

Work with product, project and development teams to understand new features, changes and expected system behaviour.

Review requirements and identify functional, integration, usability, security and regression risks early in the development lifecycle.

Prepare, execute and maintain clear test cases, test scenarios, test data and testing documentation.

Perform manual functional, regression, integration, user-interface, exploratory and end‑to‑end testing.

Test web applications, REST APIs, communication workflows and integrations with external systems.

Test live chat, ticketing, call‑centre and omnichannel workflows, including message delivery, reconnection, routing, assignment and status updates.

Identify, document and track defects with clear reproduction steps, expected and actual results, severity, priority and supporting evidence.

Retest resolved defects and perform regression testing before release.

Create, maintain or assist with automated tests for critical user journeys using Playwright, Cypress, Selenium or similar tools.

Perform API testing using Postman or a similar tool, including authentication, request validation, status‑code checks, response validation, error handling and data accuracy.

About you

Diploma or degree in Computer Science, Software Engineering, Information Technology or a related field, or equivalent practical experience.

Minimum 1–2 years of hands‑on software QA experience covering web applications, APIs and integrated systems.

Understanding of software testing concepts, including functional, regression, integration, exploratory and end‑to‑end testing.

Experience preparing test cases, test scenarios and clear defect reports.

Hands‑on experience testing REST APIs using Postman or a similar tool, including authentication tokens, request parameters, environments and response validation.

Basic knowledge of a test‑automation tool such as Playwright, Cypress or Selenium.

Basic SQL knowledge and the ability to validate database records.

Basic understanding of Git and source‑control workflows.

Familiarity with bug tracking or project management tools such as ClickUp, Jira or similar.

Strong analytical, troubleshooting, documentation and communication skills.

Accordia is an MSC Status company based at UOA Business Park, specializing in innovative contact center solutions for micro, small, and medium‑sized businesses. Our flagship product, Accordia Customer Interaction Suites (CIS), enables organizations to adopt enterprise‑level customer interaction technologies and strategies at cost‑effective prices.

With extensive experience in the IT, call center, and CRM industries, we are expanding regionally and seeking motivated professionals to join our team.

Accordia offers a dynamic work environment, attractive remuneration, and career growth opportunities. We were also recognized with the SME Fast Growing Company Award in 2013.

Accordia is an MSC Status company based at UOA Business Park, specializing in innovative contact center solutions for micro, small, and medium‑sized businesses. Our flagship product, Accordia Customer Interaction Suites (CIS), enables organizations to adopt enterprise‑level customer interaction technologies and strategies at cost‑effective prices.

With extensive experience in the IT, call center, and CRM industries, we are expanding regionally and seeking motivated professionals to join our team.

Accordia offers a dynamic work environment, attractive remuneration, and career growth opportunities. We were also recognized with the SME Fast Growing Company Award in 2013.

What can I earn as a Software Quality Assurance Engineer