Social Media Customer Experience Intern

ASTRO Holdings Behad; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Astro Malaysia Holdings Berhad is seeking a driven student to handle customer inquiries across social media and other channels. You will respond professionally within SLAs, coordinate with internal teams for timely resolutions, and maintain detailed records of interactions to enhance customer experience.

The role requires strong English and Bahasa Malaysia communication skills, social media savvy, and the ability to multitask in a fast-paced environment. Proficiency in MS Office is expected.

Qualifications

• Pursuing Bachelor's Degree in Business Administration, Communications, Marketing, Mass Communication, Public Relations, Customer Service, or related field.
• Strong written and verbal communication skills in English and Bahasa Malaysia.
• Proficiency in social media platforms and basic MS Office.
• Ability to work in a fast-paced environment and collaborate with teams.

Responsibilities

• Monitor and manage customer enquiries via social media and other channels.
• Respond to customer enquiries and complaints accurately and professionally within SLAs.
• Coordinate with relevant departments to ensure timely resolutions and adherence to procedures.
• Maintain accurate records of customer interactions and resolutions in relevant systems.
• Ensure all responses comply with company policies, regulatory requirements and service standards.
• Support social media monitoring and assist in managing online customer engagement.

Skills

English language

Bahasa Malaysia

Social media savvy

Customer service

Multitasking

Microsoft Office

Education

Bachelor's degree in related field

Tools

Facebook

Instagram

TikTok

X (Twitter)

LinkedIn

Job description

Astro Malaysia Holdings Berhad is seeking a driven student to handle customer inquiries across social media and other channels. You will respond professionally within SLAs, coordinate with internal teams for timely resolutions, and maintain detailed records of interactions to enhance customer experience.

The role requires strong English and Bahasa Malaysia communication skills, social media savvy, and the ability to multitask in a fast-paced environment. Proficiency in MS Office is expected.