SMS Gateway Operations Specialist
Strato Solutions Sdn Bhd
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
Strato Solutions Sdn Bhd seeks a System Analyst (SMS Gateway Operations) to support ongoing SMS gateway operations, ensuring messaging services stay available, secure, reliable, and compliant. You will coordinate with telecommunication providers, aggregators, and vendors to resolve issues and maintain system health.
The role requires a strong foundation in IT, with focus on API integrations, SMS protocols, and monitoring tools, along with the ability to analyze incidents and implement preventive
Qualifications
- Bachelor’s degree in information technology, Computer Science, Information Systems, Telecommunications, Engineering, or related.
- 0–8 years of experience in application support, messaging platforms, SMS gateway operations, or system operations.
- Experience with SMS Gateway platforms, messaging services, or telecom systems is a plus.
- Knowledge of SMS protocols and technologies (SMPP, HTTP API, REST API) preferred.
- Understanding of message delivery lifecycle, routing, and delivery reports.
- Strong analytical, troubleshooting, and problem-solving skills.
Responsibilities
- Monitor daily SMS gateway operations to ensure uninterrupted message delivery services.
- Investigate and resolve SMS delivery failures, messaging incidents, and system issues.
- Coordinate with telecom providers, SMS aggregators, and vendors to resolve issues.
- Monitor gateway availability, system performance, and message throughput.
- Perform message tracking, verification, and reconciliation as required.
- Support system enhancements, deployments, configuration changes, and change requests.
- Conduct impact assessments and support testing for messaging-related enhancements.
- Maintain SOPs, incident reports, and technical records.
- Perform RCA for messaging incidents and recommend preventive actions.
- Support production verification and post-implementation monitoring.
- Monitor SMS traffic trends and identify delivery-rate issues.
- Ensure compliance with security, regulatory, and governance requirements.
- Collaborate with business users, application, and infrastructure teams, and vendors.
Skills
Education
Tools
Job description
Strato Solutions Sdn Bhd seeks a System Analyst (SMS Gateway Operations) to support ongoing SMS gateway operations, ensuring messaging services stay available, secure, reliable, and compliant. You will coordinate with telecommunication providers, aggregators, and vendors to resolve issues and maintain system health.
The role requires a strong foundation in IT, with focus on API integrations, SMS protocols, and monitoring tools, along with the ability to analyze incidents and implement preventive
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
