Senior OSS/BSS Support Engineer - Incident & Reliability

Singtel Group; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

Singtel Group is seeking a Senior Support Engineer (OSS/BSS) in Kuala Lumpur to manage the reliability and support of the BSS/OSS platform. Key responsibilities include incident response, stability engineering, and cross-domain issue troubleshooting.

The ideal candidate will have a degree in IT and 5–8 years of relevant experience, with skills in API architecture, SQL databases, and operational tools like ServiceNow and ELK stack. This role is essential for ensuring seamless platform operations within defined SLAs.

Qualifications

• 5–8+ years in platform/application support or site reliability engineering in telecom.
• Experience in Whale Cloud technology is an added advantage.
• Proficient in troubleshooting API-first and microservices-based architectures.

Responsibilities

• Own the end-to-end health, reliability, and support of the BSS/OSS platform.
• Drive incident response, root-cause analysis, and stability engineering.
• Lead P1/P2 incident bridges and coordinate with vendors and teams.

Skills

Platform/application support

Incident/RCA management

Troubleshooting capabilities

Operational risk identification

Education

Degree or diploma in Information Technology field

Tools

ServiceNow

ELK stack

SQL (PostgreSQL, SQL Server)

Job description

Singtel Group is seeking a Senior Support Engineer (OSS/BSS) in Kuala Lumpur to manage the reliability and support of the BSS/OSS platform. Key responsibilities include incident response, stability engineering, and cross-domain issue troubleshooting.

The ideal candidate will have a degree in IT and 5–8 years of relevant experience, with skills in API architecture, SQL databases, and operational tools like ServiceNow and ELK stack. This role is essential for ensuring seamless platform operations within defined SLAs.