SME Technical Operations

Keppel Ltd.; Johor; On-site; MYR 80,000 - 100,000; Full time

Job summary

Keppel Ltd. is looking for a Technical Operation Engineer located in Johor, Malaysia. The role involves managing customer requests and overseeing the delivery of critical operations. Candidates should have a degree in Electrical or Mechanical Engineering and over 5 years of relevant experience.

Responsibilities include liaising with clients, leading vendor teams during projects, and maintaining documentation. This position requires excellent stakeholder management skills and a proactive approach to customer service and emergency responses.

Qualifications

• 5+ years’ experience in data center / mission-critical operations.
• Proven leadership in multi-site and multi-function roles.
• Financial acumen with the ability to manage budgets.

Responsibilities

• Serve as Technical Operation Engineer for customer requests.
• Prepare scope of work for vendor quotes.
• Liaise with clients to develop project documentation.
• Lead vendors during project implementation phases.
• Respond to after-hours emergencies as required.

Skills

Stakeholder management

Vendor management

Customer engagement

M&E systems

Project delivery

Education

Diploma/Degree in Electrical or Mechanical Engineering

Job description

## SME Technical OperationsApplylocations: Johortime type: Full timeposted on: Posted 2 Days Agojob requisition id: 10016106## **JOB DESCRIPTION**Your main duties and responsibilities are as follows:• Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.• To prepare scope of work for vendor to quote for additional request• Work closely with the Sales team to understand and define client’s key business drivers andrequirements• Liaise with clients to develop project documentation, such as Statement of Work andimplementation plans• Communicate with internal stakeholders and external vendors to ensure effective delivery of projects• Lead a group of vendors during the implementation phase to ensure deliverables are punctual with no downtime during the course of work• Propose technically viable solutions that satisfies client requirements and add value to the overall proposal• Ensure all documents and drawings are in place before handover to Service Operations team• Support internal and external audit program that is relates to work perform under Tech & Project ops• Prepare Change Management document for major activity and attend Change Advisory Board (CAB) meetings• Respond to after-hours and unplanned 'disaster response' emergencies/ contingencies as and when required without prior notice• Perform any additional services needed to meet the requirements of the facility in support of maintenance functions• Maintain a positive and professional working relationship with internal and external clients• Respond to customer service requests in a timely manner• Travel overseas for work / assignment as and when necessary or requested by yourimmediate supervisor / the head of department.• Such other duties and responsibilities as may be reasonably requested by yourimmediate supervisor / the head of department from time to time.## **JOB REQUIREMENTS**Qualified candidates will possess the following:• Diploma/Degree in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.• 5+ years’ experience in data center / mission-critical operations, with proven leadership in multi-site and multi-function roles.• Experience in managing customer fit-out works and project delivery in critical environments.• Financial acumen with demonstrated ability to manage budgets, costs, and profitability.• Excellent stakeholder management, vendor management, and customer engagement skills.• A team player with the ability to work alongside subject matter experts to deliver projects on time• Able to work in a fast-paced environment• Knowledge in M&E systems setup, ability to interpret drawings/schematic diagrams