SME Relationship Manager

CIMB; Labuan; On-site; MYR 120,000 - 180,000; Full time

Job summary

The SME Relationship Manager role in Labuan, Malaysia, is based on-site and focuses on managing a growing portfolio of SME clients. You will build proactive relationships, provide advisory support, and tailor financial solutions while coordinating with product, credit, and operations teams to ensure top service and regulatory compliance.

Responsibilities include client needs assessments, preparing proposals, coordinating credit applications, and monitoring performance to maintain portfolio

Qualifications

• Strong client relationship and portfolio management skills.
• Solid understanding of SME banking products and credit basics.
• Excellent communication and negotiation abilities for clients and stakeholders.

Responsibilities

• Manage and grow a portfolio of SME clients through proactive relationship building.
• Advise clients and prepare banking proposals and tailored financial solutions.
• Coordinate credit applications and monitor account performance to ensure portfolio quality.
• Collaborate with product, credit and operations teams to deliver integrated solutions.
• Identify new business opportunities and engage in networking to meet sales targets.
• Contribute to branch and regional sales targets.

Skills

Client engagement

Portfolio management

Customer service

Communication

Negotiation

Sales mindset

Business development

Cross-functional teamwork

Time management

Education

Bachelor's degree in Finance, Business, Economics

Job description

Company Description

CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks, and among the world’s largest Islamic banks. Headquartered in Kuala Lumpur, Malaysia, CIMB offers a comprehensive range of consumer, commercial, wholesale, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, CIMB employs over 36,000 team members across 16 locations in ASEAN, Asia, and beyond, providing diverse career opportunities and regional exposure. CIMB Bank and CIMB Islamic Bank are members of PIDM, reflecting a strong commitment to financial stability and customer protection. Individuals joining CIMB can expect a dynamic, performance-driven environment with a focus on professional growth and innovation.

Role Description

The SME Relationship Manager is a full-time, on-site role based in Labuan, Malaysia. This role is responsible for managing and growing a portfolio of Small and Medium Enterprise (SME) clients through proactive relationship building, advisory support, and tailored financial solutions. Day-to-day activities include assessing client needs, preparing and presenting banking proposals, coordinating credit applications, and monitoring account performance to ensure portfolio quality. The SME Relationship Manager collaborates closely with product, credit, and operations teams to deliver integrated solutions, resolve client issues promptly, and ensure compliance with internal policies and regulatory requirements. The role also involves identifying new business opportunities, engaging in networking activities, and contributing to branch and regional sales targets.

Qualifications

• Strong relationship management skills, including client engagement, portfolio management, and customer service capabilities.
• Good understanding of SME banking products, credit assessment, and basic financial analysis to support client advisory and lending decisions.
• Effective communication and negotiation skills, with the ability to present proposals clearly and build trust with diverse stakeholders.
• Sales and business development mindset, including prospecting, opportunity identification, and pipeline management.
• Ability to work collaboratively with cross-functional teams, while managing time, priorities, and multiple client accounts.
• Bachelor’s degree in Finance, Business, Economics, or a related field; relevant professional certifications are an advantage.
• Prior experience in commercial or SME banking, corporate sales, or financial services relationship management is preferred.
• Familiarity with regulatory requirements and risk management practices within the banking sector.