Assistant Housekeeping Lead – Training & Ops

Shangri-La Group; George Town; On-site; MYR 36,000 - 51,000; Full time

Job summary

Shangri-La Group in Penang, Malaysia seeks an capable Housekeeping Supervisor to support the Executive Housekeeper in directing the Housekeeping Department according to Shangri-La’s standards.

The role requires leadership, bilingual communication in Malay and English, and the ability to work long and flexible hours while maintaining high cleanliness and service standards in both guest rooms and public areas.

Qualifications

• Excellent knowledge of room standards and public area operations.
• Physically healthy and presentable.
• Bilingual Malay & English.
• Able to lead, motivate and train the team.
• Knowledge of OE, Linen Inventory and Budget/Forecast.
• Proficient with computers.
• Able to work flexible long hours.
• Good time management.

Responsibilities

• Assist the Executive Housekeeper to direct and maintain the Housekeeping Department per Shangri-La policies and standards.

Skills

Room standards

Public area operations

Bilingual Malay English

Initiative

Team leadership

Integrity

Computer skills

Flexible hours

OE & Linen Inventory

Budget & Forecast

Equipment management

Trainer skills

Time management

Job description

Shangri-La Group in Penang, Malaysia seeks an capable Housekeeping Supervisor to support the Executive Housekeeper in directing the Housekeeping Department according to Shangri-La’s standards.

The role requires leadership, bilingual communication in Malay and English, and the ability to work long and flexible hours while maintaining high cleanliness and service standards in both guest rooms and public areas.