SI Implementation Delivery Lead, Modern Workplace / Power Platforms

Avanade; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

Avanade seeks an experienced SI Implementation Delivery Lead for Modern Workplace / Power Platforms to oversee end-to-end ERP/CRM implementations across Southeast Asia. You will lead cross-functional teams, manage CXO relationships, and apply AI-enabled delivery within fixed-price engagements to ensure quality, scope, and on-time outcomes.

Strong background in Microsoft Dynamics 365 ERP/CRM, regional delivery experience, and governance discipline are essential.

Qualifications

• Bachelor’s degree in business or technology; hands-on project experience valued.
• 12+ years of total work experience in technology programs and projects.
• Experience delivering ERP/CRM implementations across regional scope (3–5+ countries).
• Strong contract terms understanding and client expectations management.
• Experience in Consulting / Solution Implementation environments.
• Confident with CXO-level engagement and escalation management.
• Technical depth in Microsoft Dynamics 365 ERP/CRM to guide delivery.
• Ability to drive accountability and governance in fixed-price projects.
• Experience enabling AI capabilities within the SDLC is a plus.
• Proven leadership in cross-functional, high-pressure delivery environments.

Responsibilities

• Lead end-to-end technology project implementations across multiple countries.
• Interpret and manage contractual obligations throughout the project lifecycle.
• Operate within consulting and solution implementation environments.
• Engage CXO and senior stakeholders; manage escalations and trusted relationships.
• Drive delivery decisions with architecture and integration discussions.
• Lead cross-functional teams; maintain delivery momentum in high-pressure settings.
• Navigate SEA regional nuances and diverse client expectations.
• Leverage AI within the SDLC to improve delivery outcomes.
• Govern fixed-price projects: scope, scheduling, cost control, risk, quality.

Skills

Microsoft Dynamics 365 ERP/CRM

Delivery leadership

CXO engagement

Contract interpretation

AI in SDLC

Regional SEA delivery

Team mentorship

Fixed-price governance

Architecture & integration

Cross-functional leadership

Education

Bachelor's degree in business or technology-related field

Job description

SI Implementation Delivery Lead, Modern Workplace / Power Platforms

Are you an experienced and forward-thinking Project Leader with a strong track record in delivering complex technology programs and projects?

If you are passionate about leading high-impact initiatives and bring AI proficiency as a core skill in driving modern, intelligent delivery approaches, this is an exciting opportunity to join Avanade, a global leader in technology consulting. In this role, you will play a key part in delivering innovative, high-quality solutions, building trusted client partnerships, and contributing to sustained business growth.

As a Project Delivery Lead, you will drive the end-to-end delivery of large-scale ERP/CRM implementations across Southeast Asia, ensuring outcomes are achieved on time, within budget while client management across boards internal of deals, and to the highest quality standards. You will bring strong strategic and delivery leadership to manage complex fixed-price engagements, engage senior stakeholders, and steer execution, decision-making, and overall delivery success across the project lifecycle.

Join us in delivering transformative solutions, building trusted client partnerships, and strengthening our position as a leading provider of innovative digital and enterprise solutions. Together we do what matters.

Key Responsibilities

• Lead and deliver technology project implementations across multiple countries, ensuring successful execution within a regional delivery model.
• Interpret and manage contractual obligations, ensuring alignment with scope, commercial terms, and client expectations throughout the project lifecycle.
• Operate within consulting and solution implementation environments, driving structured delivery while adapting to client-specific needs.
• Engage confidently with CXO and senior business stakeholders, manage escalations, navigate complex situations, and build long-term, trusted client relationships.
• Apply technical expertise in Microsoft Dynamics 365 ERP/CRM (or equivalent) to:
  • Challenge and guide delivery teams
  • Contribute to architecture and integration discussions
  • Drive informed solution decisions
• Lead cross-functional teams by driving accountability, resolving conflicts, and maintaining delivery momentum, especially in high-pressure environments.
• Navigate and manage projects across Southeast Asia (SEA) by adapting to regional nuances, diverse teams, and varying client expectations.
• Leverage AI capabilities within the SDLC (where applicable) to improve delivery efficiency, innovation, and overall project outcomes.
• Manage commercially sensitive fixed-price projects end-to-end, ensuring strong governance across:
  • Scope and change management
  • Project planning and scheduling
  • Financial tracking and cost control
  • Risk identification and mitigation
  • Delivery execution and quality
• Drive results and continuous improvement in ambiguous or unstructured environments, proactively identifying opportunities to enhance outcomes.
• Foster a customer-centric culture, building strong relationships while leading, mentoring, and developing high-performing teams.
• Independently manage large, complex Across BU/Practice Domains within Avanade i.e ERP/CRM programs end-to-end, ensuring successful delivery from initiation through to closure.

Qualifications

Skills and experiences

• Bachelor's degree in a business or technology-related field will be advantageous. We value a combination of hands-on expertise and educational background to achieve excellence in our projects.
• 12+ Years of total working experiences
• Experienced in Technology Project Implementation across Regional scope, more than 3-5 countries
• Profound understanding of contract terms and interpretation, coupled with excellent customer expectations management skills
• Experienced working within Consulting / Solution Implementation environments
• Confident engaging CXO/business leadership, handling escalations, managing difficult conversations, and building trusted client relationships.
• Technical depth in Microsoft Dynamics 365 ERP or CRM or relevantly to challenge delivery teams, understand architecture/integration discussions, and drive solution decisions.
• Command respect from cross-functional teams, drive accountability, manage conflicts, and lead high-pressure delivery environments effectively.
• Understand SEA regional nuance, diverse workforce dynamics and client's expectations in this region
• Would be great if you have experienced in AI proficiency in delivering SDLC
• Prior experience managing commercially sensitive fixed-price projects is mandatory. The candidate must demonstrate strong governance in scope management, project planning, financial control, risk management, and delivery execution.
• Prior experience managing commercially sensitive fixed-price projects is mandatory. The candidate must demonstrate strong governance in scope management, project planning, financial control, risk management, and delivery execution.
• Results-oriented mindset, with a self-directed ability to thrive in an unstructured environment and drive positive change
• Customer-oriented attitude and outstanding interpersonal skills, along with strong people management abilities to lead and mentor team members
• Candidates must have proven experience independently managing large, complex projects preferably within ERP/CRM implementations end-to-end.

Additional Information

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Avanade is committed to providing veteran employment opportunities to our service men and women.

Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.

About Avanade

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise.

You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

Create a future for our people that focuses on

• Expanding your thinking
• Learning and pivoting

Inspire greatness in our people by

• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by

• Amazing the client
• Prioritizing what matters
• Acting as one

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

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Information Technology Services 51-100 employees

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.

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