Showroom Consultant

MML Malaysia; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established retail company in Selangor is seeking a dedicated individual to assist customers in the showroom, provide product consultation, and achieve sales targets. The ideal candidate will ensure the showroom is well-maintained and coordinate with internal teams for efficient delivery and order management. This role requires excellent customer service skills, attention to detail, and a proactive approach to maintaining high customer satisfaction. Join us to make a positive impact in our customer interactions.

Qualifications

• Strong customer service skills and a commitment to maintaining high customer satisfaction.
• Ability to achieve sales targets and handle customer complaints professionally.

Responsibilities

• Attend to showroom walk-in customers and provide product consultation.
• Maintain showroom condition and coordinate with internal teams.
• Achieve monthly and quarterly sales targets.

Skills

Customer service

Sales

Product consultation

Quotation preparation

Job description

We are seeking an individual to work in Hafary Trading Sdn Bhd, a subsidiary of International Ceramic Manufacturing Hub Sdn Bhd that located in Petaling Jaya, Selangor who can :

Responsibilities

• Attend to showroom walk-in customers, provide product consultation, prepare quotations and close sales.
• Maintain showroom condition and coordinate with internal teams for delivery and order follow-up.
• Achieve monthly and quarterly individual sales target.
• Provide excellent customer and maintain high customer satisfaction.
• Ensure showroom cleanliness and product displays standards are constantly met.
• Accurately prepare and follow up on quotations and sales order.
• Maintain product knowledge and stay updated on new arrivals and promotions.
• Handle customer complaints and issues professionally and escape when necessary.
• Assist in stock checks and sample management.
• Support marketing and promotional activities as required.
• Ensure timely coordination with logistic and warehouse for delivery arrangements.
• Maintain proper documentation and records of all customer transactions.
• Build and maintain strong relationships with walk-in and repeat customers.