ShopeePay/SPayLater - Relationship Management (Johor Bahru/ Melaka)

Monee; Kuala Lumpur; Hybrid; MYR 60,000 - 98,000; Full time

Job summary

Monee is seeking a proactive Business Development - Offline Acquisition to join our Kuala Lumpur team. You will identify and acquire offline merchants, build strong client relationships, and tailor SPayLater solutions to client needs.

You will drive SPayLater sales, manage onboarding, and support ongoing success. In this role, you will develop sales strategies, collaborate with marketing, monitor performance, and provide insights to enhance product delivery while contributing to revenue growth

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or related field.
• 2–5 years of sales or business development experience in payments/fintech.
• Fresh graduates may apply.

Responsibilities

• Identify and acquire new offline merchants and partners for SPayLater.
• Build and maintain strong relationships with clients, ensuring satisfaction and loyalty.
• Conduct in-depth needs analysis to tailor solutions to clients' requirements.
• Drive sales of SPayLater from offline merchants and develop growth strategies.
• Manage the full sales cycle from prospecting to contract closing.
• Collaborate with marketing to drive offline campaigns and awareness.
• Provide expert SPayLater product knowledge and stay updated on industry trends.
• Oversee onboarding for new clients and provide ongoing support.
• Monitor client performance and report progress against targets.

Skills

Client Acquisition

Relationship Building

Negotiation

Sales Management

CRM Software

Market Analysis

Communication

Interpersonal Skills

Regulatory Knowledge

Self-motivated

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in Marketing

Tools

CRM systems

Job description

Experienced (Individual Contributor) Kuala Lumpur

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

About the Team

We are seeking a proactive and results-oriented Business Development - Offline Acquisition to join our team. This role focuses on acquiring, managing, and growing key relationships with merchants, partners, and clients in the SPayLater ecosystem. The successful candidate will be responsible for driving SPayLater sales, ensuring seamless onboarding of new clients, and providing ongoing support to ensure their success with SPayLater services.

Job Description

Client Acquisition & Relationship Building:

• Identify and acquire new offline merchants and partners for SPayLater.
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Conduct in-depth needs analysis to tailor solutions to clients' requirements.

Sales & Business Development:

• Drive sales of SPayLater from offline merchants.
• Develop strategies to grow offline merchant portfolios, increasing revenue generation and market share.
• Manage the entire sales cycle from prospecting to contract negotiation and closing.
• Collaborate with the marketing team to drive offline campaigns and improve offline awareness.

Product Knowledge & Consultation:

• Provide expert advice to clients regarding SPayLater product, features, and best practices.
• Stay updated with industry trends, competitor activities, and new entries.
• Act as a consultant to advise clients on optimizing their business opportunities and ensuring they are utilizing the full range of our offerings.

Client Onboarding & Support:

• Oversee the seamless onboarding process for new clients, ensuring smooth implementation of SPayLater service.
• Provide ongoing support to resolve any issues and ensure continued satisfaction.
• Collaborate with technical and operational teams to ensure that solutions are aligned with client needs.

Performance & Reporting:

• Monitor and report on client performance, transaction volumes, and revenue growth.
• Prepare regular reports for senior management on progress against sales targets and business objectives.
• Provide insights to enhance SPayLater product and improve service delivery.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 2-5 years of experience in sales or business development within the payments or fintech industry.
• Fresh graduate are welcome to apply.
• Proven track record in acquiring new clients, managing relationships, and achieving sales targets.
• Strong understanding of payment solutions, merchant services, and payment technologies.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical skills to assess market trends and client needs.
• Self-motivated with a drive to achieve targets and contribute to the growth of the company.
• Familiarity with regulatory and compliance in relation to financial services.
• Experience with CRM software and sales management tools.
• Experience in the credit industry would be advantageous.
• Proficiency in English, Malay, and Chinese is advantageous.