Shop Manager

Frasers Group; Johor Bahru; On-site; MYR 42,000 - 66,000; Full time

Job summary

Sports Direct Malaysia, part of Frasers Group, is seeking a dynamic Shop Manager (Toppen Johor) to lead the outlet team and drive sales excellence in a fast-paced retail environment. You will plan staffing, train, monitor stock, ensure SOPs, and deliver outstanding customer service while maintaining safety and brand standards.

Open to relocation and willing to work long hours. Responsibilities include manpower planning, coaching staff, executing stock deliveries, achieving monthly targets,

Qualifications

• Certificate/Diploma in Retail Management or relevant discipline.
• At least 3 years working experience as Assistant Shop Manager or similar role in a reputable retail company.
• Passion and knowledge in sports is an advantage.
• Proven leadership and management skills (with a team of at least 10).
• Good analytic, problem solving and decision-making skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.

Responsibilities

• Lead, train, motivate and manage outlet team in delivering best services in all departments.
• Conduct manpower planning for the shop and liaise with Area Manager and HR for recruitment.
• Ensure SOPs are followed and maintain product display as per VM guidelines.
• Achieve monthly sales targets and monitor stock delivery and processing.
• Manage tills, cash reports and uphold safety policies at premises.
• Plan stock takes and communicate updates with Head Office.
• Plan and execute sales and promotion plans as needed.
• Address customer enquiries and supervise staff performance.

Skills

Leadership

People management

Customer service

Communication

Analytical thinking

Education

Certificate/Diploma in Retail Management

Job description

Sports Direct is part of Frasers Group, a leading UK-based retail group with a portfolio of internationally recognised brands in sports, lifestyle, and fashion.

Sports Direct Malaysia iscurrently looking for Shop Manager (Toppen Johor)to join our growing team.

Sports Direct Malaysia currently operates a total of 40 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

• Lead, train, motivate and manage outlet team in delivering best services in all departments.
• Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.
• Ensure all team members observe and practice company’s policies and rules & regulations.
• Lead and work with the team to achieve monthly sales target of the shop.
• Plan and monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations.
• Analyzing sales data, shop performance in all aspects and update to Area Manager.
• Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Plan and execute stock take (routine, ad-hoc & annual) as and when required.
• Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Ensure accurate tills report and cash collection.
• Making sure Occupational Safety & Health Policy at premises are followed and maintained.
• Implement/execute sales & promotion plans as and when required.
• Take necessary actions on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Qualifications

• At least a Certificate/Diploma in Retail Management or relevant discipline.
• At least 3 years working experiences as Asst Shop Mgr level in reputable retail companies at similar size.
• Have passion and knowledge in sports is an advantage.
• Proven leadership and management skills (with minimum 10 pax).
• Good analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.

Additional Information

An OPPORTUNITY like this at Frasers Group is for the FEARLESS!

The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles, you will:

THINK WITHOUT LIMITS,and take the team with you!

BE RELEVANT,to our people, to partners, and to the planet!

OWN IT,and back yourself!