Shop Assistant

MELACOW MEAT RESOURCES; Malacca City; On-site; MYR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development

Career progression opportunities

Supportive team environment

Job summary

MELACOW MEAT RESOURCES in Melaka is seeking a dedicated Shop Assistant to join our team. This full-time role puts you at the face of our business, helping customers, processing transactions, and keeping the store welcoming and well-organised.

You will also assist with stock and uphold food safety standards. Responsibilities include restocking, cashier duties, stock deliveries, and answering customer inquiries with confidence.

Qualifications

• Previous experience in a retail environment, preferably grocery or food retail.
• Strong communication skills and professional interaction with customers and colleagues.
• Excellent customer service ethos with a genuine desire to help customers.
• Reliability and punctuality with ability to work weekends and public holidays.
• Ability to stand for extended periods and perform physical tasks.
• Basic numeracy for handling transactions and stock management.

Responsibilities

• Welcoming customers and providing friendly, professional assistance.
• Processing transactions accurately using the POS system and handling payments securely.
• Restocking shelves, ensuring items are neatly labelled and accessible.
• Maintaining store cleanliness and hygiene standards throughout the day.
• Answering product and policy inquiries with knowledge and confidence.
• Operating the till and completing end-of-shift cash reconciliation.
• Assisting with stock management, deliveries, and inventory checks.
• Displaying product knowledge to help customers make informed purchases.
• Following health and safety regulations in food retail environments.
• Supporting team members to achieve store targets and maintain a positive environment.

Skills

Strong communication

Customer service mindset

Reliability and punctuality

Flexible including weekends

Basic numeracy

Attention to detail

Tools

Retail POS systems

Job description

About the role

MELACOW MEAT RESOURCES is seeking a dedicated and customer-focused Shop Assistant to join our team in Melaka. This is a full-time position that plays a crucial role in delivering an exceptional shopping experience to our customers. As a Shop Assistant, you will be the face of our organisation, responsible for maintaining our store operations, assisting customers, and ensuring our retail environment is welcoming and well-organised. This position is essential to our retail success and directly contributes to building lasting customer relationships and driving business growth.

What you'll be doing

Welcoming customers as they enter the store and providing friendly, professional assistance throughout their shopping experience

Processing customer transactions accurately using the point-of-sale system and handling cash, card payments and other payment methods securely

Restocking shelves and displays with products, ensuring items are arranged neatly, properly labelled and easily accessible to customers

Maintaining store cleanliness and hygiene standards, including cleaning shelves, floors, windows and customer service areas throughout the day

Answering customer enquiries about products, pricing and store policies with knowledge and confidence

Operating the till and completing end-of-shift cash reconciliation procedures accurately

Assisting with stock management activities, including receiving deliveries and conducting inventory checks

Displaying excellent product knowledge to help customers make informed purchasing decisions

Following all health and safety regulations, particularly relevant to food retail environments

Supporting team members to achieve store targets and maintaining a positive working environment

What we’re looking for

Previous experience working in a retail environment, preferably in grocery, food retail or a similar customer-facing role

Strong communication skills and the ability to interact professionally with customers and colleagues

Excellent customer service ethos with a genuine desire to help and satisfy customers

Reliability and punctuality, with the ability to work flexibly including weekends and public holidays as required

Ability to stand for extended periods and perform physical tasks such as lifting and stacking products

Basic numeracy skills for handling transactions and stock management

Attention to detail and organisational skills to maintain store standards

A positive attitude and willingness to learn and develop within a retail environment

Knowledge of food safety and hygiene standards is advantageous

Experience with retail point-of-sale systems is preferred but training will be provided

What we offer

At MELACOW MEAT RESOURCES, we are committed to supporting our employees and creating a rewarding workplace. We offer competitive remuneration, a supportive team environment where you can develop your retail skills, and the opportunity to progress your career within a growing organisation. We recognise the importance of work-life balance and strive to create fair scheduling practices that respect your personal commitments. Our team benefits from a collaborative culture where your contributions are valued and your development is encouraged. We also provide training and support to help you succeed in your role and advance within our company.

About us

MELACOW MEAT RESOURCES is a leading retail business dedicated to providing our customers with high-quality products and exceptional service. Based in Melaka, we pride ourselves on our commitment to customer satisfaction, product excellence and maintaining the highest standards of food safety and hygiene. Our mission is to be the trusted choice for customers seeking premium meat and food products. We foster a culture of teamwork, integrity and continuous improvement, where every team member plays an important role in our success. We are passionate about building a business where our employees feel valued, supported and inspired to deliver excellence every day.