Shop Assistant

Organic Home Sdn Bhd; Klang City, Port Klang; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Training & development

Supportive team

Career progression

Job summary

Organic Home Sdn Bhd in Klang, Selangor is seeking a dedicated Shop Assistant to join our retail team. This full-time role focuses on delivering excellent customer service, guiding shoppers to products, and maintaining a welcoming store environment.

You will handle sales at the POS, process transactions accurately, stock shelves, and support promotions while upholding hygiene and safety standards. A friendly, proactive attitude is essential.

Qualifications

• Experience in retail is preferred, but learners welcome.
• Excellent customer service and friendly demeanor.
• Accurate cash handling and transaction processing.
• Able to work independently and in a team in a fast-paced environment.
• Good communication and responding to customer needs.
• Willing to work weekends and public holidays.
• Physically able to stand for long periods and lift merchandise.
• Commitment to hygiene and presentation.

Responsibilities

• Provide friendly, attentive and knowledgeable customer service to all shoppers, assisting them in finding products and answering questions about our organic offerings
• Process sales transactions accurately using the point-of-sale system, handling cash and card payments with precision
• Stock shelves, rotate merchandise and maintain an organised, clean and visually appealing retail environment
• Monitor inventory levels and alert management when stock requires replenishment
• Operate the till and ensure the checkout area remains tidy and efficient at all times
• Greet customers as they enter the store and respond promptly to customer inquiries and requests
• Handle customer complaints professionally and elevate issues to management when necessary
• Support promotional activities and ensure product displays are attractive and up to date
• Maintain compliance with health and safety standards and company policies
• Contribute to a positive team atmosphere and support colleagues as needed

Skills

Customer service

Cash handling

Teamwork

Communication

Reliability

Punctuality

Flexibility

Physical stamina

Attention to detail

Interest in organics

Tools

POS system

Job description

About the role

We are seeking an enthusiastic and customer-focused Shop Assistant to join the Organic Home Sdn Bhd team in Klang, Selangor. This is a full-time position that plays a vital role in delivering exceptional customer service and maintaining the smooth operation of our retail store. As a Shop Assistant, you will be the face of our brand, helping customers find the products they need whilst creating a welcoming and professional shopping environment. This role is essential to our mission of making organic and sustainable living accessible to our community.

Key responsibilities

• Provide friendly, attentive and knowledgeable customer service to all shoppers, assisting them in finding products and answering questions about our organic offerings
• Process sales transactions accurately using the point-of-sale system, handling cash and card payments with precision
• Stock shelves, rotate merchandise and maintain an organised, clean and visually appealing retail environment
• Monitor inventory levels and alert management when stock requires replenishment
• Operate the till and ensure the checkout area remains tidy and efficient at all times
• Greet customers as they enter the store and respond promptly to customer inquiries and requests
• Handle customer complaints professionally and elevate issues to management when necessary
• Support promotional activities and ensure product displays are attractive and up to date
• Maintain compliance with health and safety standards and company policies
• Contribute to a positive team atmosphere and support colleagues as needed

What we're looking for

• Previous experience working in a retail environment is preferred, though we welcome enthusiastic candidates willing to learn
• Excellent customer service skills with a friendly, professional demeanour and genuine passion for helping customers
• Strong numerical ability and accuracy when handling cash and processing transactions
• Ability to work effectively both independently and as part of a team in a fast-paced environment
• Good communication skills and the ability to understand and respond to customer needs
• Reliability and punctuality with the flexibility to work various shift patterns including weekends and public holidays as required
• Physical ability to stand for extended periods, lift and carry merchandise, and perform repetitive tasks
• Attention to detail and commitment to maintaining high standards of hygiene and presentation
• A positive attitude and willingness to contribute to a supportive retail team
• Knowledge of or interest in organic and sustainable products is a valuable asset

What we offer

• Competitive salary and benefits package commensurate with experience
• Staff discounts on our range of organic and sustainable products
• Opportunities for training and professional development within the retail sector
• A supportive and inclusive team environment where your contributions are valued
• Clear progression opportunities as you develop your retail career with us

About us

Organic Home Sdn Bhd is committed to providing high-quality organic and sustainable products to help customers live healthier, more environmentally conscious lifestyles. Our company values integrity, quality and customer satisfaction above all else. We pride ourselves on curating a thoughtfully selected range of products that meet the highest standards of sustainability and organic certification. As a growing retailer in the Klang area, we are building a community of customers who share our passion for organic living. We believe our staff are key to delivering this vision, and we invest in creating a workplace where team members feel motivated, supported and proud to represent our brand.