Shop Assistant

HUGGING SDN BHD; George Town; On-site; MYR 18,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Career development

Training support

Inclusive team

Flexible shifts

Safe working environment

Job summary

HUGGING SDN BHD in George Town, Penang is seeking a Shop Assistant to join our vibrant retail team. You will greet customers, help them locate products, and provide friendly recommendations.

This full-time, on-site role handles point-of-sale transactions, stock replenishment, and maintaining clean, inviting displays to support store promotions and daily operations. Flexibility to work evenings, weekends and holidays is preferred, with a professional, customer-focused demeanour essential to

Qualifications

• Qualities: excellent communication and friendly attitude.
• Minimum SPM with 1–2 years of retail experience preferred.
• Ability to work in fast-paced retail environment.

Responsibilities

• Greet customers and help locate products with recommendations.
• Process transactions accurately at the point of sale.
• Stock shelves and maintain attractive displays.
• Keep store clean, organised, and compliant with safety guidelines.
• Assist with promotions and price tagging.
• Report stock shortages to management.

Skills

Customer service

Cash handling

Merchandising

Stock management

Communication skills

Education

SPM

Tools

POS system

Job description

About us

HUGGING SDN BHD is a dynamic retailer committed to delivering exceptional customer experiences and quality products to our valued customers. The shop will be selling a combination of artwork, health & wellbeing products, and even healthy frozen desserts under one roof.

About the role

We are seeking a dedicated and customer-focused Shop Assistant to join our team at our George Town, Penang location. This is a full-time position that plays a vital role in delivering outstanding customer service and supporting the smooth daily operations of our retail store. As a Shop Assistant, you will be the face of our brand, helping customers find the products they need whilst maintaining a clean, organised and inviting shopping environment. Your contribution will directly impact customer satisfaction and help drive our store's success.

Key responsibilities

• Greet customers warmly and assist them in locating products, answering questions about merchandise and providing knowledgeable product recommendations
• Process customer transactions accurately and efficiently at the point of sale, handling cash and digital payments with integrity
• Stock shelves and displays with merchandise, ensuring products are arranged attractively and price labels are clearly visible
• Maintain a clean, tidy and well-organised store environment, including regular tidying of aisles, shelves and fitting areas
• Monitor inventory levels and report stock shortages or damaged items to management
• Handle customer enquiries and complaints professionally and courteously, escalating issues to management when necessary
• Support store promotions and marketing initiatives by setting up displays and informing customers of special offers
• Comply with all health and safety regulations and company policies at all times
• Work collaboratively with colleagues to achieve store targets and deliver consistent customer service

What we're looking for

• Minimum SPM with 1 – 2 years of retail experience will be an added advantage
• Previous retail or customer service experience is preferred but not essential; we welcome applications from enthusiastic candidates willing to learn
• Excellent communication and interpersonal skills with the ability to interact positively with diverse customers and team members
• Strong attention to detail and organisational abilities to maintain store standards and accuracy in transactions
• A friendly, professional demeanour with genuine passion for delivering customer satisfaction
• Ability to work effectively in a fast-paced retail environment and adapt to changing priorities
• Physical fitness to perform tasks such as lifting, carrying and standing for extended periods
• Flexibility and willingness to work shifts that may include evenings, weekends and public holidays as required
• Numeracy skills and basic IT knowledge are advantageous
• A commitment to following company policies, procedures and health and safety guidelines

What we offer

• Competitive salary and benefits package appropriate for the retail sector
• Opportunity for career development and progression within the retail industry
• Training and support to help you develop your skills and knowledge
• A supportive and inclusive team environment where your contributions are valued
• Flexible working arrangements where possible to support work-life balance
• A safe and pleasant working environment with regular breaks during shifts

We welcome applications from all candidates