Organic Shop Associate – Customer Experience

Organic Home Sdn Bhd; Klang City, Port Klang; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Training & development

Supportive team

Career progression

Job summary

Organic Home Sdn Bhd in Klang, Selangor is seeking a dedicated Shop Assistant to join our retail team. This full-time role focuses on delivering excellent customer service, guiding shoppers to products, and maintaining a welcoming store environment.

You will handle sales at the POS, process transactions accurately, stock shelves, and support promotions while upholding hygiene and safety standards. A friendly, proactive attitude is essential.

Qualifications

• Experience in retail is preferred, but learners welcome.
• Excellent customer service and friendly demeanor.
• Accurate cash handling and transaction processing.
• Able to work independently and in a team in a fast-paced environment.
• Good communication and responding to customer needs.
• Willing to work weekends and public holidays.
• Physically able to stand for long periods and lift merchandise.
• Commitment to hygiene and presentation.

Responsibilities

• Provide friendly, attentive and knowledgeable customer service to all shoppers, assisting them in finding products and answering questions about our organic offerings
• Process sales transactions accurately using the point-of-sale system, handling cash and card payments with precision
• Stock shelves, rotate merchandise and maintain an organised, clean and visually appealing retail environment
• Monitor inventory levels and alert management when stock requires replenishment
• Operate the till and ensure the checkout area remains tidy and efficient at all times
• Greet customers as they enter the store and respond promptly to customer inquiries and requests
• Handle customer complaints professionally and elevate issues to management when necessary
• Support promotional activities and ensure product displays are attractive and up to date
• Maintain compliance with health and safety standards and company policies
• Contribute to a positive team atmosphere and support colleagues as needed

Skills

Customer service

Cash handling

Teamwork

Communication

Reliability

Punctuality

Flexibility

Physical stamina

Attention to detail

Interest in organics

Tools

POS system

Job description

Organic Home Sdn Bhd in Klang, Selangor is seeking a dedicated Shop Assistant to join our retail team. This full-time role focuses on delivering excellent customer service, guiding shoppers to products, and maintaining a welcoming store environment.

You will handle sales at the POS, process transactions accurately, stock shelves, and support promotions while upholding hygiene and safety standards. A friendly, proactive attitude is essential.