Shipping and Logistics Associate (Mandarin Speaker)

WNS Global Services, Inc.; Subang Jaya; On-site; MYR 29,000 - 54,000; Full time

Job summary

WNS Global Services, Inc. is seeking a Shipping and Logistics Associate (Mandarin Speaker) in Malaysia to support export documentation and invoicing processes. The role communicates in Chinese to support the Taiwan region.

Responsibilities include processing invoices, ensuring accuracy, meeting KPIs, and participating in process improvements while adhering to shift rotas including weekends and public holidays.

Qualifications

• Export documentation experience and accuracy are required.
• Invoicing/billing processing and cross-checking details.
• Ability to meet productivity and accuracy KPIs.

Responsibilities

• Process export documentation and invoice billing / accounts payable/receivable tasks.
• Key in and cross-check invoice details according to process trainings.
• Meet KPI targets on productivity and accuracy.
• Perform self-quality checks and follow up on pending items weekly.
• Contribute to process improvement ideas and follow team instructions.
• Work in shifts, including weekends and public holidays as assigned.

Skills

Mandarin fluency

Attention to detail

KPI-focused

Job description

Shipping and Logistics Associate (Mandarin Speaker)

The incumbent shall have a key role in the business as he/she is directly involved in daily production of the export documentation process, and shall be responsible for:

Ensures timely processing of invoice billing / accounts payable + receivable requests.

Accurately keying in / cross checking details of invoices using logic and instructions as given during process trainings.

Meeting individual KPI targets (i.e., productivity, accuracy) as per process requirement.

Ensure proper execution of tasks assigned.

Invoice billing / cash application tasks

Performs self-quality checking

Assist in follow-ups and monitoring of pending items on a weekly basis.

Participate in and/or suggest process improvement ideas

Follow instructions of Team Leaders and Managers for all work-related aspects

Should complete any adhoc task given by management, as and when required

Office Environment-Should exhibit high ethical and moral standards towards colleagues and the organization.

Maintain adherence to office attendance.

Fixed term 1-year role with option conversion or extension.

Must be able to converse fluently and write in Chinese, as the role will be responsible for supporting the Taiwan region.

Comfortable to work on rotational shift, weekends and public holidays based on country assigned.

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company, co-creating innovative, digital-led transformational solutions for 400+ clients across 13 countries. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.

Our 57,000+ employees from 64 delivery centers worldwide work passionately towards enabling businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities. Our global footprint strides across 13 countries – including Canada, China, Costa Rica, India, Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

For more information, visit www.wns.com.

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network. Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company, co-creating innovative, digital-led transformational solutions for 400+ clients across 13 countries. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.

Our 57,000+ employees from 64 delivery centers worldwide work passionately towards enabling businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities. Our global footprint strides across 13 countries – including Canada, China, Costa Rica, India, Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

For more information, visit www.wns.com.

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network. Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.