Associate / Senior Associate - Claims Processor

WNS Global Services, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

WNS Global Services, Inc. in Kuala Lumpur is seeking Associate/Senior Associate to handle General and Specialty Insurance claims, verifying documentation, evaluating eligibility, and calculating settlements.

You will support claims administration and stay aligned with service standards and regulatory requirements. The role requires a Bachelor’s degree, 1–3 years in insurance claims (fresh graduates encouraged), and meticulous attention to detail; Lloyd’s market knowledge is a plus, with holiday

Qualifications

• Bachelor's degree required.
• Fresh graduates or candidates with 1–3 years in insurance claims processing encouraged.
• Knowledge of Lloyd’s/London Market is a plus.
• Meticulous with attention to detail.
• Comfortable working on public holidays.

Responsibilities

• Process General Insurance and Specialty Insurance claims, including verification of documentation, eligibility evaluation, coverage determination and settlement calculation.
• Provide efficient administrative support in claims handling per SLA.
• Stay updated on service standards, regulatory requirements and claims procedures.
• Monitor unsettled claims with underwriters and clients; follow up as needed.
• Participate in process improvement initiatives to boost efficiency.

Skills

Attention to detail

Insurance claims knowledge

Education

Bachelor's degree (any qualification)

Job description

Associate / Senior Associate - Claims Processor

Processing General Insurance and Specialty Insurance Claims, including but not limited to, verifying claim documentation, evaluating claims eligibility, determining coverage parameters and calculating appropriate claims settlements.

Effective and efficient administrative support in all aspects of Specialty claims handling and with accordance with the agreed SLA

Organized and control of work in an efficient manner, in accordance with the business and regulatory (UK and others) requirements

Stay updated with Service Standards, legal and regulatory requirements to perform claims activities

Diligently monitor and follow-up on unsettled claims with Underwriters and/or outstanding information from clients

Participate in project initiatives to improve efficiency and productivity of the department

Proactively identify process gaps and provide solutions to the identified gaps

Qualifications:

Bachelors Degree of any qualification.

Fresh Graduate or Candidate with at least 1-3 year experience in the insurance industry, particularly in the Claims Processing/Claims Handling are encouraged to apply

Knowledge and experience of dealing with Lloyd’s/London Market will be an added advantage

Meticulous with the attention to details

Comfortable to work on Public Holidays.

Knowledge of Claims procedures and best practice

Business Support Services More than 10,000 employees

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company, co-creating innovative, digital-led transformational solutions for 400+ clients across 13 countries. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.

Our 57,000+ employees from 64 delivery centers worldwide work passionately towards enabling businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities. Our global footprint strides across 13 countries – including Canada, China, Costa Rica, India, Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

For more information, visit www.wns.com.

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business and create impactful solutions that can drive agility and excellence into our business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network. Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company, co-creating innovative, digital-led transformational solutions for 400+ clients across 13 countries. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.

Our 57,000+ employees from 64 delivery centers worldwide work passionately towards enabling businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities. Our global footprint strides across 13 countries – including Canada, China, Costa Rica, India, Phillips, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

For more information, visit www.wns.com.

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business and create impactful solutions that can drive agility and excellence into our business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network. Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

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