Shift Leader (F&B) Full Time | Renowned Coffee Brand |

CGP Personnel; Sepang; On-site; MYR 26,000 - 28,000; Full time

Benefits offered by this job

14 days AL

Medical claim

Staff discount

Staff meal

Job summary

Cornerstone Global Partners Pte Ltd, KLIA 2, is seeking a Shift Leader (F&B) for a renowned coffee brand. This full-time role oversees daily operations, leads a small team on rotating shifts, and ensures top service standards, food quality, and beverage preparation.

The ideal candidate has 2–3 years in F&B or retail with supervisory experience, strong leadership, and excellent communication. Benefits include 14 days AL, medical claim, staff discount, and staff meals.

Qualifications

• 2–3 years in F&B, QSR or retail with supervisory exposure.
• Strong leadership and people-management skills.
• Excellent customer service and communication abilities.

Responsibilities

• Lead and supervise the team during assigned shifts to ensure smooth daily operations.
• Delegate tasks and provide guidance to team members to maintain service and operational standards.
• Deliver excellent customer service and handle inquiries or complaints professionally.
• Ensure food quality (freshly baked donuts and sandwiches), beverage preparation and store cleanliness meet standards.
• Support store opening and closing procedures, cash handling and daily checks.
• Monitor stock levels and assist with inventory management.
• Coach, motivate and provide on-the-job training to team members.
• Assist the Store Manager in achieving sales, productivity and targets.
• Ensure compliance with SOPs, food safety and hygiene standards.
• Prepare smooth shift handovers and report issues.

Skills

Leadership

People management

Customer service

Communication

Multitasking

Team supervision

Job description

Shift Leader (F&B) Full Time | Renowned Coffee Brand |

F&B Retail Shift Leader | Renowned Coffee Brand

Salary: RM2,300 - RM2,500 Base on experience

Location:

KLIA 2

Work Arrangement: 6 days work week shift rotation (45 Hours work week)

Benefits: 14 days AL, Medical Claim, Staff Discount, Staff Meal provided.

Job Responsibilities

Lead and supervise the team during assigned shifts to ensure smooth daily operations.

Delegate tasks and provide guidance to team members to maintain service and operational standards.

Deliver excellent customer service and handle customer enquiries or complaints professionally.

Ensure food quality (freshly baked Donuts and Sandwiches), beverage (Coffee, Tea & Cold Brew) preparation and store cleanliness meet company standards.

Support store opening and closing procedures, cash handling and daily operational checks.

Monitor stock levels and assist with inventory management.

Coach, motivate and provide on-the-job training to team members.

Assist the Store Manager in achieving sales, productivity and operational targets.

Ensure compliance with company SOPs, food safety and hygiene standards.

Prepare smooth shift handovers and report operational issues to the Store Manager.

Requirements

Minimum 2-3 years of experience in F&B, QSR or retail, with at least 1 year in a supervisory role.

Strong leadership and people management skills.

Customer-focused with excellent communication and interpersonal skills.

Able to work in a fast-paced environment and multitask effectively.

Willing to work rotating shifts, weekends and public holidays.

Passionate about delivering excellent customer service and developing team member.

Have valid Food Handling Cert & Typhoid Cert is a plus point.

We regret to inform that only shortlisted candidates will be informed.

Timothy Sauh

Cornerstone Global Partners Pte Ltd

EA License: 19C9859