Shared Services Representative

C16 Cochlear Malaysia SDN BHD. (Malaysia); Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

C16 Cochlear Malaysia SDN BHD is looking for a motivated Shared Services Representative to join their Global Corporate Shared Services team in Kuala Lumpur. This role involves executing Accounts Payable tasks, providing professional support, and identifying process improvement opportunities.

The ideal candidate should hold a relevant degree and have 2–3 years of experience in a similar position, with strong skills in SAP and finance processes. The position offers a great opportunity to make a difference in finance operations.

Qualifications

• Minimum degree in any relevant field.
• At least 2–3 years of working experience in a similar capacity.
• Experience in Accounts Payable within a commercial finance or shared services environment.

Responsibilities

• Execute Accounts Payable activities accurately and efficiently.
• Provide responsive support to internal and external stakeholders.
• Manage enquiries, escalations, and dispute resolution.

Skills

SAP or similar ERP systems

Accounting principles

Communication skills

Organizational skills

Problem-solving skills

Education

Degree in a relevant field

Tools

Windows 10

Excel

Word

Job description

Overview

Cochlear is a global leader in implantable hearing solutions, developing world‑leading medical devices that help people hear. As a top 100 medical device company and market leader in implantable hearing devices, Cochlear delivers more cochlear implant systems than any other company. Employees report that the number one reason they enjoy working for Cochlear is the opportunity to make a difference in people’s lives.

Role

We are seeking a motivated and detail‑oriented Shared Services Representative to join our Global Corporate Shared Services (GCSS) team. In this role you will support efficient, high‑quality finance operations and deliver a seamless, customer‑focused experience across the organization.

Responsibilities

• Execute Accounts Payable activities accurately and efficiently, including invoice processing, reconciliations, issue resolution, and support for month‑end close and audit requirements.
• Provide responsive and professional support to internal and external stakeholders via phone, email, and service management platforms.
• Manage enquiries, escalations, and dispute resolution while maintaining a high standard of customer service.
• Support the AP Lead/Manager in monitoring performance metrics, driving process standardisation, and identifying opportunities for benchmarking and best practice adoption.
• Contribute to continuous improvement initiatives aimed at increasing efficiency, accuracy, compliance and service quality.
• Support the implementation of automation projects, system enhancements, and technology‑driven solutions that improve user and vendor experiences.
• Collaborate with IT and cross‑functional teams to streamline processes, strengthen controls and reduce manual effort.
• Identify operational issues proactively and resolve or escalated as appropriate.
• Support shared services projects, transformation initiatives and special assignments as required.
• Identify gaps in existing operating instructions/standard operating procedures and develop a first draft to document missing processes in a timely manner.

Qualifications

• Minimum degree in any relevant field.
• At least 2–3 years of working experience in a similar capacity.
• Experience as part of an Accounts Payable team within a commercial finance or shared services environment is highly desirable.
• High proficiency with SAP or similar ERP transactional systems.
• Solid knowledge of accounting principles and financial operations.
• Strong understanding of end‑to‑end finance shared services processes (AP, GL, month‑end close, intercompany).
• Strong communication skills with the ability to engage across different levels and functions.
• Ability to identify process gaps and support continuous improvement initiatives.
• Ability to manage competing priorities in a fast‑paced shared services environment.
• Intermediate computer skills in various software packages, including Windows 10, Excel, Word and other typical business software.
• Ability to work under pressure and meet tight deadlines.
• Team player with good problem‑solving skills.
• Availability to support business requirements such as working on public holidays and a range of shifts (e.g. 7am to 4pm or 9am to 6pm).

Skills and Challenges

• Strong understanding of end‑to‑end finance shared services processes (AP, GL, month‑end close, intercompany).
• Solid knowledge of accounting principles and financial operations.
• Experience working with ERP systems such as SAP, Oracle or similar platforms.
• High attention to detail with strong organisational and multitasking skills.
• Ability to work effectively in a globally distributed team environment.
• Strong communication skills with the ability to engage across different levels and functions.
• Experience in identifying process gaps and supporting continuous improvement initiatives.
• Adherence to Cochlear Corporate procedure, policy and internal guidelines.
• Ensure compliance with internal controls and keep proper evidence & documentation to meet audit standards.

About the team

The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.