Data, AI and Systems Operations Coordinator

C16 Cochlear Malaysia SDN BHD. (Malaysia); Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Cochlear Malaysia SDN BHD is seeking a Data, AI & Systems Operations Analyst to support global Q&R data, AI & systems initiatives. You will coordinate projects, governance activities and stakeholder communications while driving automation and digital collaboration across the organization.

The role offers exposure to enterprise tools, dashboards and continuous improvement in data, AI and systems in a regulated medical devices environment in Kuala Lumpur.

Qualifications

• Bachelor’s degree in IT/CS/Analytics or related field.
• 1–3 years of experience in project coordination or business operations.
• Experience using enterprise collaboration and reporting tools to manage tasks, docs and dashboards.

Responsibilities

• Maintain project, portfolio and task information across enterprise tools and governance processes.
• Prepare presentations and operational reports; support meetings and stakeholder updates.
• Develop dashboards and automate processes using AI and automation platforms to improve efficiency.

Skills

Stakeholder management

Project coordination

Report writing

Presentation delivery

Communication skills

Education

Bachelor's Degree in IT/CS/Data Analytics/Business Analytics

Tools

Jira

Confluence

SharePoint

Microsoft Teams

Microsoft 365

Microsoft Copilot

Planner

Power BI

Job description

About the Role

Change people's lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

We are looking for a Data, AI & Systems Operations Analyst to support our Global Quality & Regulatory (Q&R) Data, AI & Systems team. This role combines operations, reporting, governance, digital collaboration and process improvement to help drive the successful delivery of data, AI and systems initiatives across a global organization. You will play a key role in maintaining portfolio information, coordinating project and governance activities, supporting stakeholder communications, and improving team efficiency through automation, AI-powered tools and digital ways of working. This is an excellent opportunity for someone looking to build a career in Data, AI, Digital Transformation, Business Operations, Portfolio Management or Technology Enablement.

Key Responsibilities

• Portfolio & Operations Support Maintain project, portfolio and task information across approved enterprise tools. Support intake processes, governance activities, meetings, workshops, demonstrations and stakeholder engagements. Prepare meeting agendas, presentations, minutes, action logs and operational reports. Track actions, decisions, risks and follow-up activities to ensure timely completion. Support portfolio reporting, governance reviews and project closure activities.
• Documentation & Stakeholder Communications Maintain and improve team documentation, knowledge repositories and collaboration platforms. Coordinate reviews and updates of procedures, templates, working instructions and team resources. Prepare presentations, communications, training materials and stakeholder updates. Support change management, user adoption and engagement activities for Data, AI and Systems initiatives. Assist leaders and project teams with administrative, reporting and coordination activities.
• AI, Automation & Continuous Improvement Support reporting, dashboards and governance packs for leadership and stakeholders. Participate in lessons learned, post-implementation reviews and continuous improvement initiatives. Identify opportunities to simplify processes, improve consistency and reduce manual effort. Leverage AI tools, automation platforms and digital solutions to improve operational efficiency and documentation quality. Contribute to the ongoing improvement of portfolio governance, reporting, communications and operational practices.

About You

Required Qualifications & Experience Bachelor's Degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Analytics, Business Information Systems, Software Engineering, Digital Business or a related discipline. 1-3 years of experience in project coordination, business operations, portfolio support, business analysis, data operations or technology-related roles. Strong organizational, planning, coordination and stakeholder management skills. Experience preparing professional reports, presentations, meeting materials and business communications. Hands-on experience using collaboration, productivity and knowledge management tools such as Jira, Confluence, SharePoint, Microsoft Teams, Microsoft 365, Microsoft Copilot, Planner, Power BI or similar enterprise platforms to manage tasks, maintain documentation, track activities, support reporting and enable effective team collaboration. Strong attention to detail with the ability to manage multiple priorities and work independently. Excellent written and verbal communication skills.

Preferred Experience

Exposure to Data, Analytics, AI, Digital Transformation or Systems-related initiatives. Experience supporting project portfolios, governance activities or operational functions. Familiarity with Agile ways of working and project coordination practices. Experience coordinating workshops, stakeholder engagement sessions, demonstrations or training activities. Experience using AI tools, automation platforms or low-code technologies to improve operational efficiency. Experience within healthcare, manufacturing, medical devices or other regulated environments is advantageous.

Desirable Skills & Certifications

Knowledge of Atlassian Jira and Confluence. Familiarity with Microsoft Copilot, Power Platform, Power Automate or other AI-enabled productivity tools. Understanding of Agile, Scrum or project delivery methodologies. Exposure to Lean Six Sigma, PRINCE2, PMP/PMBOK or related project management frameworks. Interest in process improvement, AI adoption, automation and digital transformation.

Cochlear Malaysia provides shared services to support Cochlear's global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

Why Join Us?

#CochlearCareers Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.