Facilities Assistant

C16 Cochlear Malaysia SDN BHD. (Malaysia); Kuala Lumpur; On-site; MYR 47,000 - 58,000; Full time

Job summary

Cochlear Malaysia is seeking a proactive Facilities Assistant to support manufacturing and office facilities. You will provide reception, administrative and facilities support to ensure smooth day-to-day operations and serve as the first point of contact for visitors and employees.

Reporting to the Facility Manager, you will handle reception, facilities administration, procurement, vendor coordination and workplace services with emphasis on accuracy, timeliness and teamwork.

Qualifications

• 2-3 years of relevant experience in administration, office support or facilities management.
• Diploma or Professional Certificate in Business Admin, Office Management or Facilities Management.
• Excellent organisation and time management with attention to detail.

Responsibilities

• Reception & front office management for visitors and calls.
• Facilities administration including onboarding, access cards and service requests.
• Procurement, vendor coordination and invoice processing.
• Maintain facilities records and support audits and reporting.

Skills

Facilities coordination

Reception management

Vendor coordination

Office administration

MS Office

Education

Diploma

Certificate

Tools

MS Office

Job description

Change people’s lives and love what you do! Cochlear develops world‑leading medical devices that help people hear. As a top 100 medical device company and market‑leader in implantable hearing devices, more people choose a Cochlear‑branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

The Opportunity

We are looking for a proactive, organised and service‑oriented Facilities Assistant to support our manufacturing and office facilities at Cochlear Malaysia. In this role, you will provide reception, administrative and facilities support to ensure the smooth day‑to‑day operations of our workplace. As the first point of contact for visitors and employees, you will help maintain a welcoming and professional workplace environment. Reporting to the Facility Manager, you will support a range of activities covering reception services, facilities administration, procurement, vendor coordination and workplace services.

Key Responsibilities

• Reception & Front Office Management: Manage daily reception activities, welcome visitors, handle incoming calls and enquiries, coordinate visitor access and manage incoming mail.
• Facilities Administration: Coordinate season parking arrangements, access cards administration, onboarding and offboarding activities, and facilities service requests.
• Workplace & Facilities Coordination: Coordinate cleaning services, schedule preventive maintenance activities, contractor access and permits, and other workplace arrangements.
• Follow‑up on assigned activities and escalates outstanding matters or delays where necessary.
• Procurement & Invoice Administration: Raise purchase requisitions, follow up on purchase orders, verify invoices, process goods receipts and coordinate with vendors, Procurement and Finance to ensure timely processing in accordance with established procedures.
• Vendor & Contract Administration: Support supplier onboarding, quotation requests, contract renewals and maintain accurate vendor, license and contract records.
• Financial & Inventory Administration: Administer Facilities petty cash, maintain supporting receipts and reconciliations, monitor office supplies and coordinate replenishment in accordance with established procedures.
• Documentation & Compliance: Maintain accurate and up‑to‑date Facilities records, trackers, SOPs and compliance documentation, and provide administrative support for internal and external audits.
• Reporting & Process Improvement: Prepare routine reports and updates within agreed timelines, and support improvements to administrative processes.

Why Is This Role Right For You?

• 2-3 years of relevant experience in administration, office support, facilities administration or a similar role.
• A Diploma or Professional Certificate in Business Administration, Office Management, Facilities Management or a related discipline.
• Good organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Attention to detail, particularly in maintaining records, invoices and financial documentation.
• Demonstrated reliability and accountability, with the ability to work independently, provide timely updates and complete assigned tasks within agreed timelines.
• Proficiency in Microsoft Office applications, particularly Excel, Word, Powerpoint and Outlook.
• Good written and verbal communication skills in English and Bahasa Malaysia, with the ability to interact professionally with employees and visitors.
• Willingness to support a variety of administrative and workplace activities, including coordination outside normal working hours when required.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

#CochlearCareers Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We’re the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.