Global Customer Operations Specialist, Shared Services

Cochlear Limited; Kuala Lumpur; On-site; MYR 47,000 - 69,000; Full time

Job summary

Cochlear Limited in Kuala Lumpur is seeking a Dedicated Shared Services Representative to support customers and internal stakeholders through efficient service delivery. The role focuses on accurate processing of orders, service requests, invoicing, and maintaining records across global teams.

The ideal candidate has at least 3 years in customer service or shared services, a bachelor's degree (preferred), and strong communication skills.

Qualifications

• Minimum 3 years of experience in Customer Service, Shared Services, or Call Centre environments.
• Bachelor's degree preferred.
• Strong customer focus with empathy and professionalism when handling inquiries and concerns.

Responsibilities

• Deliver high-quality customer support through multiple channels (phone, email, chat, web forms).
• Process customer transactions including orders, service requests, invoicing, and account maintenance.
• Ensure accuracy and compliance with service levels while engaging with stakeholders.
• Actively participate in process improvements and cross-functional projects.

Skills

Customer service

ERP systems

Communication

Microsoft Office

Education

Bachelor's degree preferred

Tools

SAP

Job description

Cochlear Limited in Kuala Lumpur is seeking a Dedicated Shared Services Representative to support customers and internal stakeholders through efficient service delivery. The role focuses on accurate processing of orders, service requests, invoicing, and maintaining records across global teams.

The ideal candidate has at least 3 years in customer service or shared services, a bachelor's degree (preferred), and strong communication skills.